Kiana Hoffman
Holyoke,MA
Overview
3
3
years of professional experience
Work History
Ice Cream Server
The Village Green Ice Cream
07.2021 - 08.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Trained new employees
- Maintained a friendly work environment and disputed conflict between co-workers
Education
Bachelor of Science - Business (Sustainability)
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Northampton High School
Northampton, MA06-2023
Skills
- Teamwork
- Customer engagement
- Customer service
- Patience and empathy
- Excellent communication
- Dependable and responsible
- Excellent communication
- Dependable and responsible
- Relationship building
- Working under pressure
Timeline
Ice Cream Server
The Village Green Ice Cream
07.2021 - 08.2024
Bachelor of Science - Business (Sustainability)
Arizona State University
High School Diploma -
Northampton High School
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