Kiana Torres
Springfield
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Springfield Technical Community College
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Home Health Aide
A Better Life Care
01.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided direct personal care to clients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
After-School Supervisor
Springfield Parks And Recreation
10.2022 - 04.2023
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Conferred with parents about student behaviors and answered questions.
- Ensured all programming components were met.
- Completed daily attendance, payroll, incident reports, etc.
Para-Educator
Springfield Public Schools
08.2021 - 04.2023
- Assisted teachers and worked individually with students, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Candle Maker
Yankee Candle
01.2021 - 07.2021
- Cleaned jars, scraped floors and performed other general cleaning duties.
- Retrieved and transported material and supplies to and from work area and locations.
- Upheld high quality standards by designing inspection protocols for finished products.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Server
Westfield State University
11.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Certified Nursing Assistant
Life Care Center Of Wilbraham
07.2018 - 05.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Health Sciences
Springfield Technical Community College
Springfield, MA12.2023
High School Diploma -
Roger L. Putnam Vocational Technical Academy
06.2019
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Patient Care
- Compassion and Empathy
Timeline
Administrative Assistant
Springfield Technical Community College
04.2023 - Current
After-School Supervisor
Springfield Parks And Recreation
10.2022 - 04.2023
Para-Educator
Springfield Public Schools
08.2021 - 04.2023
Home Health Aide
A Better Life Care
01.2021 - Current
Candle Maker
Yankee Candle
01.2021 - 07.2021
Server
Westfield State University
11.2019 - 03.2020
Certified Nursing Assistant
Life Care Center Of Wilbraham
07.2018 - 05.2019
High School Diploma -
Roger L. Putnam Vocational Technical Academy
Associate of Science - Health Sciences
Springfield Technical Community College
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