Kiara Lopez
Worcester
Summary
Dynamic professional with a proven track record at Bay State Management Company, excelling in organization and client relations. Adept at streamlining operations and enhancing communication, I leverage strong verbal skills and data entry expertise to drive efficiency and foster positive customer experiences. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
Work History
Receptionist/Front Desk Receptionist
Bay State Management Company
Worcester, MA
09.2024 - 01.2026
- Scheduled appointments and maintained calendars for multiple executives.
- Assisted in managing incoming calls, providing accurate information to clients.
- Coordinated office supplies inventory, ensuring timely restocking and organization.
- Collaborated with various departments to streamline communication processes.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Agent
Tech MD
Auburn, MA
07.2024 - 09.2024
- Developed and maintained strong client relationships to drive sales growth.
- Utilized CRM software to track leads and manage customer interactions effectively.
- Conducted product demonstrations to highlight key features and benefits to potential clients.
- Collaborated with marketing teams to create targeted promotional materials for new products.
Customer Service Representative
Charter Communications, Spectrum
Worcester, MA
07.2022 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed service orders and account changes using internal systems efficiently.
- Assisted customers with technical issues, guiding them through troubleshooting steps.
- Documented customer interactions accurately in CRM for future reference and follow-up.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FLSkills
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Data inputting
Languages
Spanish
Professional Working
Timeline
Receptionist/Front Desk Receptionist
Bay State Management Company
09.2024 - 01.2026
Sales Agent
Tech MD
07.2024 - 09.2024
Customer Service Representative
Charter Communications, Spectrum
07.2022 - 07.2024
High School Diploma -
Lake Gibson Senior High School