KIARA CARRASQUILLO
Springfield
Summary
Driven retail professional skilled in sales, customer service, and problem-solving. Quick learner able to adapt to evolving customer preferences while delivering memorable experiences. Strong multitasking and time management abilities support efficiency in diverse settings. Seeking entry-level opportunities to leverage organizational skills and contribute to company growth.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Unos Pizzeria
Springfield
03.2026 - Current
- Assisted in managing daily operations and staff scheduling.
- Oversaw customer service initiatives to enhance guest satisfaction and loyalty.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Evaluated employee performance and provided constructive feedback regularly.
- Coordinated training programs for new employees and ongoing staff development to improve team skills and service quality.
- Implemented inventory management procedures to ensure stock availability.
- Monitored compliance with health and safety regulations throughout the pizzeria.
- Developed promotional strategies to increase restaurant visibility and engagement.
- Organized special events such as promotions and fundraisers to increase customer engagement and revenue.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Collaborated with team to design and implement specialized projects, events, and promotions.
Kitchen Manager
Unos Pizzeria
Springfield
09.2025 - 03.2026
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed daily kitchen operations and staff schedules to ensure smooth service.
- Supervised food production processes, ensuring high quality standards throughout preparation stages.
- Oversaw food preparation and cooking processes following safety and sanitation standards.
- Implemented kitchen procedures to streamline workflows and improve service delivery.
- Conducted inventory management to maintain stock levels and minimize waste.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Resolved customer complaints regarding food quality or service, leading to improved customer satisfaction.
Supervisor
Unos Pizzeria
Springfield
02.2024 - 09.2025
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations in fast-paced pizzeria environment.
- Trained and mentored staff on food preparation techniques.
- Managed inventory levels and ordered supplies to maintain optimal stock for operations.
- Ensured compliance with health and safety regulations consistently.
- Implemented quality control measures for food service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Developed and implemented operational policies and procedures, streamlining workflows for improved accuracy.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Developed strategies to improve team performance and productivity.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Lead Host
Unos Pizzaria
Springfield
08.2023 - 02.2024
- Managed front-of-house operations to ensure smooth guest experiences.
- Trained and mentored new hosts on customer service standards.
- Coordinated seating arrangements to enhance guest experience and streamline service flow.
- Welcomed guests warmly at the entrance to create a positive first impression.
- Assigned tables to guests, ensuring a pleasant dining experience.
- Communicated wait times clearly to guests, enhancing satisfaction levels.
- Handled guest inquiries and concerns promptly and professionally.
- Resolved customer complaints promptly to ensure guest satisfaction and loyalty.
- Assisted with reservations and special requests to meet customer needs.
- Maintained cleanliness and organization of host station to support efficient operations.
- Maintained an up-to-date knowledge of menu items including ingredients, preparation methods, and presentation standards.
Retail Sales Associate
Cardi's Furniture
Chicopee
08.2022 - 01.2023
- Welcomed customers upon entering store and offered personalized assistance to enhance their shopping experience.
- Guided customers in selecting furniture and home decor items to match their needs and preferences.
- Assisted customers with finding the right product for their needs.
- Provided product knowledge to educate customers on features and benefits.
- Demonstrated knowledge of store products and services.
- Organized and refreshed product displays to create an inviting shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
WIRELESS SALES EXPERT
WIRELESS ADVOCTES
06.2019 - 08.2022
- Sold mobile devices to guests, highlighting key product features to enhance customer understanding.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Educated customers on product and service offerings.
- Advised customers on merchandise based on individual needs and preferences, ensuring tailored recommendations.
- Collaborated with kiosk manager to set sales targets and applied feedback to strengthen customer relations.
MAINTENANCE CREW MEMBER
MARIA'S CLEANING SERVICES
11.2017 - 05.2019
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Identified and resolved issues during daily inspections to ensure operational readiness.
- Maintained clear and safe workspace area to meet OSHA standards.
- Requisitioned supplies and equipment to support efficient cleaning and maintenance operations.
- Assessed cleaning product availability and ordered stock to ensure uninterrupted maintenance activities.
Education
GRAPHIC DESIGN - Graphic Communications
PUTNAM ACADEMY
Springfield, MA05-2015
Skills
- Preventive maintenance
- Troubleshooting
- Facility upkeep
- Safety compliance
- Inventory management
- Staff scheduling
- Time management
- Multitasking
- Worksite organization
- Microsoft Office proficiency
- Customer service
- Team collaboration
- Conflict resolution
- Team leadership
- Basic mathematics
Timeline
Assistant General Manager
Unos Pizzeria
03.2026 - Current
Kitchen Manager
Unos Pizzeria
09.2025 - 03.2026
Supervisor
Unos Pizzeria
02.2024 - 09.2025
Lead Host
Unos Pizzaria
08.2023 - 02.2024
Retail Sales Associate
Cardi's Furniture
08.2022 - 01.2023
WIRELESS SALES EXPERT
WIRELESS ADVOCTES
06.2019 - 08.2022
MAINTENANCE CREW MEMBER
MARIA'S CLEANING SERVICES
11.2017 - 05.2019
GRAPHIC DESIGN - Graphic Communications
PUTNAM ACADEMY