Kiesha Perez
Holyoke,MA
Summary
Detail-oriented professional with extensive experience in patient scheduling and access coordination. Recognized for effective communication, teamwork, and implementing strategies that enhance patient satisfaction and streamline operations.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Baystate Medical Center
Springfield, MA
08.2025 - Current
- Scheduled daily appointments across multiple specialties using electronic scheduling system, reducing patient double-bookings.
- Monitored cancellation and no-show patterns, implemented reminder calls that lowered missed appointments over time.
- Processed referral authorizations and insurance pre-certifications to accelerate patient access to specialty care.
- Generated weekly scheduling reports for department managers highlighting capacity constraints and staffing needs.
- Reconciled daily appointment logs against EMR records to correct scheduling discrepancies before clinics opened.
- Communicated schedule changes to patients by phone and text, reducing same-day arrival confusion.
- Coordinated same-day appointment openings by contacting waitlist patients, filling gaps before clinic start.
- Updated provider availability in the scheduling system after staffing changes, maintaining accurate clinic templates.
- Compiled daily clinic utilization metrics for nursing leads to inform short-term staffing adjustments.
Hospital Unit Coordinator
Mira Vista Behavioral Health
Holyoke, MA
07.2023 - 07.2025
- Coordinated daily operations to ensure optimal patient care and support services.
- Developed and maintained comprehensive documentation processes for patient records and treatment plans.
- Implemented quality assurance protocols to improve service delivery and compliance with regulatory standards.
- Enhanced unit efficiency by maintaining up-to-date patient information and coordinating interdisciplinary care.
- Tracked supply inventory for central nursing station and placed orders to prevent stockouts during peak shifts.
- Maintained confidential patient records and scanned physician orders into EHR to support timely clinical care.
- Processed admissions and verified insurance preauthorization using hospital EHR, accelerating bed placement.
- Scheduled and dispatched transport requests using hospital paging system to reduce procedure wait times.
Mental Health Counselor
Mira Vista Behavioral Health
Holyoke, MA
07.2023 - 07.2025
- Conducted individual and group therapy sessions to support clients' mental health needs.
- Developed personalized treatment plans based on comprehensive assessments and client goals.
- Provided one-to-one de-escalation during crises using verbal calming techniques, reducing agitation episodes.
- Coordinated daily activity schedules with therapists to increase patient engagement in group programming.
- Maintained unit incident logs and contributed incident summaries to multidisciplinary meetings for care adjustments.
- Completed daily hygiene and wellness rounds, recording findings that guided nursing care priorities.
- Monitored communal areas for behavioral triggers and intervened early to reduce altercations and property damage.
- Performed consistent room safety checks, removing hazards and reporting concerns to charge nurse.
- Conducted safety searches of rooms and common areas, removing contraband and documenting findings.
Scheduling Specialist
Mira Vista Behavioral Health
Holyoke, MA
07.2023 - 07.2025
- Coordinated last-minute shift swaps and replacements via phone and SMS, maintaining full shift coverage daily.
- Created weekly staff schedules using Excel and shift rules, cutting coverage gaps during peak hours.
- Maintained centralized calendar in Google Calendar with blackout dates and time-off requests for managers.
- Implemented a time-off approval workflow with HR that standardized requests and documentation across departments.
- Configured automated email alerts for missed punches and late clock-ins, cutting payroll adjustments demand.
- Processed and logged all time-off requests in HR system, preserving accurate leave balances for payroll.
- Prepared daily staffing rosters and distributed to clinic leads to maintain appropriate clinician-to-patient ratios.
- Communicated schedule changes to clinical and administrative teams via group email and SMS for rapid alignment.
- Reconciled submitted time-off requests with staffing plans and updated master schedule to prevent understaffing.
Patient Access Coordinator
Cooley Dickinson Hospital
Hadley, MA
10.2022 - 06.2023
- Collected demographic and insurance data at intake, preventing claim denials and billing delays.
- Scheduled appointments and coordinated referrals between specialists, improving patient appointment adherence.
- Reconciled daily patient co-pay collections and posted payments into the billing system for accuracy.
- Processed patient eligibility verifications with insurers, preventing service denials at registration.
- Scheduled same-week appointments by coordinating with clinic calendars, improving access for urgent referrals.
- Scheduled appointments and coordinated referrals between specialists, improving patient appointment adherence.
- Reconciled daily patient co-pay collections and posted payments into the billing system for accuracy.
- Processed patient eligibility verifications with insurers, preventing service denials at registration.
- Scheduled same-week appointments by coordinating with clinic calendars, improving access for urgent referrals.
Education
High School Diploma -
St Pius V High School
The Bronx, NY06.2000
No Degree - Nursing Education
Holyoke Community College
Holyoke, MASkills
- Bilingual
- CPR/BLS Certified
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Scheduling proficiency
- Interpersonal relationships
- Proficient in Excel
- Medical terminology
- Customer service
- Microsoft office
Languages
Spanish
Full Professional
Timeline
Scheduling Coordinator
Baystate Medical Center
08.2025 - Current
Hospital Unit Coordinator
Mira Vista Behavioral Health
07.2023 - 07.2025
Mental Health Counselor
Mira Vista Behavioral Health
07.2023 - 07.2025
Scheduling Specialist
Mira Vista Behavioral Health
07.2023 - 07.2025
Patient Access Coordinator
Cooley Dickinson Hospital
10.2022 - 06.2023
High School Diploma -
St Pius V High School
No Degree - Nursing Education
Holyoke Community College