Kim Fuller
Westfield
Summary
Dynamic Sales Manager with a proven track record at Nextgen Supply, excelling in relationship building and strategic planning. Successfully increased sales revenue through innovative strategies and exceptional client management. Skilled in training sales teams and fostering collaboration, resulting in consistently exceeding targets and enhancing customer satisfaction.
Overview
24
24
years of professional experience
Work History
Sales Manager
Nextgen Supply/BradyPlus
08.2017 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sales Representative
Nextgen Supply
08.2008 - 08.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Fostered collaborative environment, sharing best practices among sales team.
- Streamlined sales process, reducing time from lead to close.
- Identified and tapped into new markets, significantly expanding customer base.
- Implemented CRM tools to track customer interactions and sales progress.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Participated in trade shows and conferences to network and generate leads.
- Exceeded sales targets through effective planning and goal setting.
Account Manager
MD Stetson/Nextgen Supply
08.2001 - 08.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
High School Diploma -
Westfield High School
Westfield05-1997
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Sales strategy development
- Strategic planning
- Sales planning
- Sales process
Timeline
Sales Manager
Nextgen Supply/BradyPlus
08.2017 - Current
Sales Representative
Nextgen Supply
08.2008 - 08.2017
Account Manager
MD Stetson/Nextgen Supply
08.2001 - 08.2008
High School Diploma -
Westfield High School
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