Kim Hyder
City View Trolley
Boston
23
years of professional experience
Dynamic Historical Tour Guide with a proven track record at City View Trolley, skilled in public speaking and guest relations. Expertly crafted engaging narratives that enhanced visitor experiences, while training new guides to uphold high standards of service. Recognized for exceptional communication and adaptability, ensuring memorable tours tailored to diverse interests.
Experienced travel professional with keen ability to deliver engaging and informative tours. Known for strong team collaboration, adaptability to changing needs, and achieving results. Proficient in route planning, historical knowledge, and effective communication. Reliable and personable, ensuring guests have memorable experiences.
Work History
Historical Tour Guide
9 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
Historical Tour Guide
3 Years 7 Months- Led engaging tours, providing historical context and storytelling to enhance visitor experience.
- Developed customized itineraries based on client preferences, ensuring satisfaction and memorable experiences.
- Trained new tour guides on company protocols, safety procedures, and customer service standards.
- Managed group logistics, coordinating transportation and schedules to optimize tour efficiency.
- Resolved guest inquiries and concerns promptly, maintaining high levels of customer satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
Recruiter
5 Years- Developed and implemented targeted recruitment strategies to attract top-tier Employers.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Skills
Public speaking
Presentation skills
Local history
Exceptional communication
Creative solutions
Safety consciousness
Humor and wit
Guest relations
Historical research
Emergency response
Customer engagement
Memory retention
Cultural sensitivity
Body language reading
Social perceptiveness
Timeline
Historical Tour Guide
City View Trolley
04.2016 - 10.2025Read More
Historical Tour Guide
Super Tours
11.2011 - 06.2015Read More
Recruiter
Advantage Personnel Resources
01.2003 - 01.2008Read More