Kim Mcallister
Walpole,MA
Summary
Renewals and Sales Operations Professional with deep experience supporting SaaS subscriptions, driving on-time renewals , and ensuring pricing and contract accuracy. Strong background in Salesforce and Netsuite, cross-functional collaboration, and process optimization to reduce churn and protect recurring revenue.
Overview
22
22
years of professional experience
Work History
Renewals Analyst
Veracode
10.2025 - Current
- Prepared and processed renewal quotes and contracts, ensuring pricing accuracy
- Managed subscription renewals for commercial and mid-market SaaS customers
- Partnered with sales, customer success and finance to drive timely renewals and reduce churn
- tracked renewal timelines, supported forecasting, and maintained CRM accuracy
- Supported customers through acquisitions and contract changes
Sales Operations Support
ConvergeOne
01.2023 - 10.2025
- Supported top-performing sales representatives, enhancing success through dedicated assistance and collaboration
- Implemented strategies that reduced processing time and optimized workflow without compromising accuracy
- Facilitated seamless cross-team communication to verify deal details, resolve issues, and guide deals to closure
- Maintain high accuracy in managing Microsoft Dynamics CRM data during order preparation
- Trained and mentored new hires on the Sales Support team for Commercial East
- Assisted Account Executives in finalizing deals by obtaining pricing, generating quotes, and preparing detailed client documents
- Managed direct inquiries related to current, past, and potential opportunities
Senior Accounts Receivable Specialist
Integration Partners, acquired by ConvergeOne
01.2013 - 01.2023
- Responsible for preparing all customer invoices for the company using Sage, Excel, ServiceNow and QuickBooks
- Worked closely with Sales, Purchasing and Project Managers to ensure accurate information
- Provided CEO with data weekly for Financial Planning, Quarterly Invoicing, Reconciliations and Special Billing
- Assisted in developing an archive system for accounts receivable information
- Trained all new incoming AR/AP Specialists on job duties to accelerate productivity and accuracy
Senior Account Business Specialist
Genzyme Corporation
01.2010 - 01.2013
- Through SAP, SalesLogix, MFG Pro and Oracle, managed and resolved financial issues
- Maintained a high level of knowledge regarding the company’s $2 billion product line and serve as a resource for physicians, pharmacy buyers, hospital CEO’s, doctors and patients
- Established new accounts, qualify prospective clients and develop relationships within account
- Protected the viability of Genzyme Corporation by managing all collections’ activity in a designated region
- Oversaw the Accounting Department to ensure proper cash application to each account
Senior Account Manager
Genzyme Corporation
11.2006 - 01.2010
- Expanded national territory sales by (15%) resulting in additional revenue of ($2 million) annually.
- Facilitated treatment schedules.
- Tracked patients infusions.
Medical Administrative Assistant
Needham Family Practice
10.2003 - 02.2006
Education
Bachelor of Arts - Sociology
Massachusetts College of Liberal Arts
North Adams, MassachusettsSkills
- SaaS Renewals & Retention
- Subscription & Contract Management
- CRM
- Dynamics CRM
- Microsoft Dynamics
- NetSuite Billing & Invoicing
- QuickBooks
- Clari
- Salesforce (Renewals, Opportunities, Reporting)
- Process Improvement & Data Accuracy
- SAP
- Gmail
KEY ACHIEVEMENTS
- Sales Support Improvement: Collaborated with top sales reps, increasing their success rate by 20% in six months.
- Efficiency Enhancement: Reduced processing time by 30% while maintaining 100% accuracy in workflow.
- Mentoring Success: Trained 5 new hires, boosting team productivity by 35% in first quarter.
- Invoicing Accuracy: Generated over 500 invoices monthly, maintaining 98% accuracy in financial records.
Timeline
Renewals Analyst
Veracode
10.2025 - Current
Sales Operations Support
ConvergeOne
01.2023 - 10.2025
Senior Accounts Receivable Specialist
Integration Partners, acquired by ConvergeOne
01.2013 - 01.2023
Senior Account Business Specialist
Genzyme Corporation
01.2010 - 01.2013
Senior Account Manager
Genzyme Corporation
11.2006 - 01.2010
Medical Administrative Assistant
Needham Family Practice
10.2003 - 02.2006
Bachelor of Arts - Sociology
Massachusetts College of Liberal Arts