Kim M. McCormack
Roslindale
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Norwood Medical Associates
Norwood, Massachusetts
04.2022 - 12.2024
- Greeted patients at check out desk and engaged in pleasant conversations while managing check-out process.
- Scheduled appointments accurately using EClinical Works software, reducing conflicts or double bookings.
- Maintained organized and clean front office area to create professional and welcoming environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company/Hippa privacy guidelines.
Pharmacy Technician
Sullivan’s Healthcare
Roslindale, Massachusetts
12.2015 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Process insurance claims, handle customer complaints and questions, interface with insurance providers, hospitals, physicians and/or their assistants.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into Frameworks system.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Mail Clerk
Pine Manor College
Chestnut Hill, Massachusetts
08.2012 - 08.2013
- Under the direction of the Business Office Manager, sorts incoming mail for distribution and dispatches outgoing mail.
- Manages office supplies and distribute paper for printers and copiers.
- Assign and maintain Student Campus Center Mailroom as well as the Administration Building Mailroom Sort all incoming College mail according to destination and type.
- Distribute mail for the college including faculty and staff, including mailboxes and offices throughout the campus.
- Pick up and deliver mail from drop locations throughout the campus.
- Meter all outgoing mail Maintain documentation of charges by department and submits to Business Office monthly for chargeback.
- Receive all UPS, FedEx and packages daily, notify students, faculty and staff of package deliveries and deliver when necessary.
- Maintain records of all package deliveries for the students, faculty and staff.
Pharmacy Technician/Front Store Supervisor
CVS Pharmacy
West Roxbury, Massachusetts
09.1999 - 01.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Develop and implement staff schedules
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Duties include: Customer Service, keeping the sales floor neat and clean and running appropriately, closing-out cash drawers at end of shifts, closing and opening the CVS store, payroll and merchandise ordering
- Trained new employees on store policies, procedures, and sales techniques, contributing to their success in the role.
- Increased operational efficiency by delegating tasks effectively among team members based on individual strengths.
Education
Cosmetology -
Blaine
Boston, Massachusetts03-1993
High School -
West Roxbury High School
West Roxbury, Massachusetts05-1992
Skills
- Customer service
- Attention to detail
- Time management
- Scheduling appointments
- Telephone etiquette
- Multi-line telephone systems
- Record keeping
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Front Desk Receptionist
Norwood Medical Associates
04.2022 - 12.2024
Pharmacy Technician
Sullivan’s Healthcare
12.2015 - 12.2021
Mail Clerk
Pine Manor College
08.2012 - 08.2013
Pharmacy Technician/Front Store Supervisor
CVS Pharmacy
09.1999 - 01.2011
Cosmetology -
Blaine
High School -
West Roxbury High School