Kim Michael Ventris
Greenfield,MA
Summary
Results-driven Lead Software Analyst with 25 years of experience in customer support engineering within healthcare. Expertise in functional application support, cross-functional collaboration, and problem-solving enhances client satisfaction. Committed to leveraging technical skills to innovate and promote teamwork, driving continuous improvement and effective solutions.
Overview
27
27
years of professional experience
Work History
Lead Software Analyst
athenahealth
Greenfield, MA
04.1999 - Current
- Achieved high customer satisfaction by resolving complex athenaIDX application issues. 97% satisfaction rate. 100% Time to Resolution.
- Enhanced business outcomes by analyzing customer needs and delivering product insights.
- Coordinated support efforts with teams to align projects with organizational goals.
- Managed customer relationships, driving quality results in cross-functional initiatives.
- Resolved healthcare software implementation issues, assisting with feature setups effectively.
- Improved efficiency and user experience by analyzing feedback and implementing process enhancements.
Education
Bachelor’s Degree - Music Technology
Berklee College of Music
Boston, MA01.1995
Skills
- Software analysis proficiency: Provide expert functional support, resolving complex customer issues with a focus on full system implications and best practices Act as a subject matter expert, consulting with customers to analyze needs and deliver insights into product functionality, resulting in improved business outcomes
- Technical Skills: Software analysis, Jira, customer support tools, healthcare workflows, data analytics
- Soft Skills: Critical thinking, problem-solving, communication, teamwork, adaptability, and leadership in cross-functional settings
- Tools & Technologies: AthenaIDX applications (formerly GE Healthcare Centricity Business, IDX Systems), Salesforce CRM, Microsoft Office Suite, collaboration platforms like SharePoint
Websites
Timeline
Lead Software Analyst
athenahealth
04.1999 - Current
Bachelor’s Degree - Music Technology
Berklee College of Music
Additional Information
- Professional Development: Actively engage in learning opportunities to expand product knowledge and adapt to industry trends.
- Key Strengths: Excellent communication and networking skills, with a proven ability to influence outcomes and build strong relationships.