Kimberly Fleurant
Leominster
Summary
Court Officer with extensive experience at the MA Trial Court, excelling in courtroom management and security protocols. Recognized for exceptional conflict resolution and customer service skills, effectively maintaining order and ensuring safety during proceedings throughout the day. Proven ability to collaborate with law enforcement and other outside agencies to enhance operational efficiency through strong problem-solving and communication abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Court Officer
Ma Trial Court
Leominster, MA
01.2022 - Current
- Assists in managing courtroom functions effectively.
- Ensure safety protocols during court proceedings.
- Executes the judge's directives efficiently.
- Coordinate activities with local law enforcement agencies.
- Maintain order in the court by monitoring and controlling the disruptive behavior of individuals present.
- Answer visitor questions, guard jurors, and escort prisoners in non-public areas and the courtroom.
- Oversee defendants released on bail or recognizance.
- Enforce courtroom rules of behavior to eliminate disruptions.
- Facilitate prisoner movements throughout the courthouse.
- Screen persons entering courthouse to retain unauthorized firearms and contraband.
- Take defendants into custody who failed to appear in court as ordered by the judge.
- Keep courtroom areas neat, free from security threats, evidence secured, and paperwork organized.
- Patrol the interior and exterior of the courthouse to secure the premises.
- Complete daily paperwork, security checks, and other essential duties.
- Update and maintain databases with current information via various computer applications.
- Approach clientele and engage in conversation through the use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service and de-escalation skills.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborate effectively with a diverse team to achieve objectives.
- Complete day-to-day duties accurately and efficiently.
- Maintain updated knowledge through continuing education and advanced training.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
- Works in the District Court, Juvenile Court and Housing Court
- Assists in training new Court Officers when a trainer or FTO are unavailable
- Assists my Assistant Chief Court Officer with monthly paperwork when applicable
Associate Court Officer
Ma Trial Court
Gardner, MA
01.2008 - 01.2022
- Addressed inquiries from visitors in the courthouse.
- Compiled daily data for monthly paperwork submitted to management.
- Screened persons entering courthouse to retain unauthorized firearms and contraband.
- Verified identification documents submitted by litigants prior to allowing entry into the courthouse.
- Monitored both interior and exterior areas of the courthouse to maintain security.
- Kept skills current with continuous professional development and coursework.
- Commended by leadership for ensuring high-quality customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
- Engaged customers in conversation using effective interpersonal skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Lunenburg High School
Lunenburg, MA06-2001
No Degree - Criminal Justice
Fitchburg State University
Fitchburg, MASkills
- Conflict resolution
- Time management
- Customer service
- Emergency response
- Team collaboration
- Problem solving
- Courtroom management
- Judicial coordination
- Security protocols
- Critical thinking
- Decision-making
- Written communication
- Physical fitness
- Verbal communication
- Teamwork and collaboration
- Prisoner transport
- Inmate supervision
- Attention to detail
- Problem-solving abilities
- Active listening
- Arrest procedures
- Effective communication
- Crowd control
Certification
- DT recertification March 2025 successfully completed; New recertification March 2026
- First Responder/Cpr certification valid until 12/2027 ; recertification May 2025 completed; New recertification March 2026
Timeline
Court Officer
Ma Trial Court
01.2022 - Current
Associate Court Officer
Ma Trial Court
01.2008 - 01.2022
High School Diploma -
Lunenburg High School
No Degree - Criminal Justice
Fitchburg State University
Education and Training
Currently enrolled in a certificate program to obtain my Personal Trainer Certification within the next couple of months
State Police Life Saving Award May 2015
I received the State Police Life Saving Award in May 2015 for providing CPR to a patron of the Worcester Court Complex in January of 2015