Kimberly Gatti
Merrimac
Summary
Dynamic and dedicated server with expertise in allergy awareness and guest engagement, honed at Red Heat Tavern. Proven ability to enhance dining experiences through exceptional hospitality service and food safety oversight. Skilled in POS system operations, ensuring efficient order management and customer satisfaction in high-volume settings. Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Bartender
Osaka Asian Bistro
Merrimac
09.2024 - Current
- Managed bar operations and ensured compliance with health and safety regulations.
- Provided exceptional customer service, resolving conflicts and enhancing guest experiences.
- Maintained inventory levels, ordering supplies when necessary to meet demand.
- Developed seasonal drink menus reflecting current trends and customer preferences.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Collected and organized daily till totals and tips.
Server/Bartender/Brand Ambassador
Red Heat Tavern
Wilmington
10.2014 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Developed relationships with local businesses to expand brand presence in the community.
- Organized social media campaigns to increase online engagement and awareness.
- Implemented feedback collection processes to understand customer preferences and trends.
Dispatch Coordinator
Nitco
Wilmington
08.2019 - 08.2021
- Coordinated daily dispatch schedules to optimize delivery efficiency and resource allocation.
- Collaborated with warehouse staff to streamline loading and unloading processes for shipments.
- Managed inventory tracking systems to ensure accurate order fulfillment and stock levels.
- Rectified escalated accounts payable issues from employees and vendors.
- Performed monthly reconciliations of accounts payable ledger to ensure accuracy.
- Maintained records of all accounts payable transactions.
Education
High School Diploma -
Timberlane Regional High School
Plaistow, NH06-2007
Incomplete - Tourism And Hospitality Management
Middlesex Community College
Lowell, MASkills
- Allergy awareness
- Special dietary requirements
- Guest engagement
- Point of sale (POS) system operations
- Hospitality service expertise
- Food safety oversight
- Banquet coordination
- Shift management
- Server training
- High volume dining
- Customer relationship management
- Account reconciliation
- Data entry
- Operational efficiency
- Social media engagement
- Logistics management
- Route planning expertise
- Equipment monitoring
Certification
- TIPS Certification
- ServSafe Certification
Timeline
Head Bartender
Osaka Asian Bistro
09.2024 - Current
Dispatch Coordinator
Nitco
08.2019 - 08.2021
Server/Bartender/Brand Ambassador
Red Heat Tavern
10.2014 - 05.2024
High School Diploma -
Timberlane Regional High School
Incomplete - Tourism And Hospitality Management
Middlesex Community College