Kimberly Glidden
Dudley
Summary
Expert in operations management with a focus on inventory coordination and customer support. Proven track record of implementing promotional strategies that enhance sales and foster customer loyalty. Demonstrated ability to maintain optimal stock levels to meet demand efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Evening Manager
Shaws
Auburn
04.2025 - Current
- Supervised evening operations to ensure smooth workflow and customer satisfaction.
- Coordinated inventory checks to maintain stock levels and reduce shortages.
- Handled customer inquiries and resolved issues promptly and professionally.
- Implemented store promotions to enhance customer engagement and sales.
- Conducted nightly cash reconciliation to ensure accurate financial reporting.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Conducted regular inventory checks to ensure accurate stock levels for merchandise items.
- Oversaw daily activities of subordinate staff members and ensured their tasks were completed correctly.
- Managed closing procedures, including balancing the register and preparing bank deposits.
- Provided guidance on operational issues such as opening and closing procedures, scheduling shifts.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Delegated work to staff, setting priorities and goals.
Assistant Grocery Manager
Shaws
Auburn
10.2023 - 04.2025
- Coordinated inventory management and ensured stock levels met customer demand.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies, procedures, and safety protocols.
- Implemented product displays to promote sales and highlight promotions effectively.
- Collaborated with vendors to ensure timely deliveries and proper product rotation.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Developed strategies to increase customer loyalty and satisfaction.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Conducted weekly performance reviews with team members to identify areas of improvement.
- Performed administrative tasks such as payroll processing, scheduling.
- Provided customers with assistance in locating items within the store.
- Monitored stock levels and ordered inventory as needed.
- Set up promotional displays to maximize visibility.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Night Stocker
Shaws
Auburn
03.2020 - 10.2023
- Stocked shelves with merchandise according to store layout and inventory guidelines.
- Organized backroom storage areas for efficient access and inventory management.
- Monitored product expiration dates and rotated stock as needed.
- Operated pallet jacks and forklifts to move products throughout store.
- Received and unpacked deliveries of store merchandise.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Created and built product displays to engage customers through visual merchandising.
Education
High School Diploma -
BVT
Upton, MA06-2006
Skills
- Inventory management and cash reconciliation
- Customer service and support
- Visual merchandising
- Staff scheduling and task delegation
- Team leadership and cross-functional collaboration
- Problem solving and multitasking
- Operations management and time management
Certification
ServSafe Certification
Timeline
Evening Manager
Shaws
04.2025 - Current
Assistant Grocery Manager
Shaws
10.2023 - 04.2025
Night Stocker
Shaws
03.2020 - 10.2023
High School Diploma -
BVT