Kimberly Hudson
Boston
Summary
Accomplished Shelter Manager with a proven track record at Victory Programs Inc, enhancing client satisfaction and staff efficiency through innovative service improvements and strategic crisis intervention. Skilled in budget management and compassionate communication, I excel in team leadership, driving program success while fostering a supportive environment.
Overview
9
9
years of professional experience
Work History
Shelter Manager
Victory Programs Inc
01.2024 - Current
- Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
- Monitored trends in homelessness within the community actively to inform strategic planning processes for the shelter.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
- Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
- Managed budgets effectively, allocating resources appropriately to ensure optimal service provision for clients.
- Improved client well-being by developing and implementing comprehensive case management plans.
- Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
- Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
Residential Counselor
Youth Villages
11.2023 - 11.2024
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
Case Manager
Bay Cove
10.2021 - 11.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Resident Coordinator
Trinity Management Company
09.2019 - 07.2021
- Enhanced resident satisfaction by addressing concerns and implementing solutions in a timely manner.
- Monitored budget expenditures closely while organizing events or activities, optimizing resource allocation without compromising quality.
- Developed relationships with local law enforcement agencies to enhance the safety and security measures within the residential community.
- Facilitated conflict resolution among neighbors when necessary, promoting harmonious living conditions within the complex.
- Analyzed data on resident demographics and preferences to tailor programs and services that catered effectively to their needs.
- Created informative newsletters highlighting community updates and events, fostering a sense of belonging among residents.
Program Manager
Communitas Inc
01.2016 - 05.2018
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Education
Bachelor of Arts - Social Work
Community College of Rhode Island
Warwick, RINo Degree - Web Design
Cambridge College
Cambridge, MASkills
- Shelter operations
- De-escalation techniques
- Case management
- Monitoring and evaluation
- Training and facilitation
- Team leadership and direction
- Organization and multitasking
- Safety management
- Policy and procedure improvements
- Program leadership
- Budgeting and finance
- Team management
- Documentation proficiency
- Crisis management
- Compassionate communication
Timeline
Shelter Manager
Victory Programs Inc
01.2024 - Current
Residential Counselor
Youth Villages
11.2023 - 11.2024
Case Manager
Bay Cove
10.2021 - 11.2023
Resident Coordinator
Trinity Management Company
09.2019 - 07.2021
Program Manager
Communitas Inc
01.2016 - 05.2018
Bachelor of Arts - Social Work
Community College of Rhode Island
No Degree - Web Design
Cambridge College
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