Kimberly Pieffer
Chicopee
Summary
Dedicated Assistant Collector known for exceptional problem-solving and communication skills. Proven track record of managing customer relationships and ensuring compliance with Massachusetts General Laws, driving efficiency in tax collection operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Collector
Town of Hadley
Hadley
05.2006 - Current
- Assisted in collecting municipal taxes and fees from residents.
- Maintained accurate records of payments and outstanding balances.
- Facilitated payment processing through Vadar collection software.
- Informed residents regarding billing schedule, tax obligations, and payment options.
- Organized and provided documentation for audits and financial reviews.
- Coordinated assistance to various departments regarding collection activities for permit and license acquisition.
- Formulated strategies for collecting overdue payments from customers while preserving positive relationships
- Documented comprehensive records of all collection activities, including payments received and daily balancing.
- Structured payment agreements with customers tailored to unique financial situations.
- Handled requests promptly through phone and email concerning collection issues such as tax status, fiscal year totals, and quarterly payments from residents, attorneys, banks, and tax services.
- Ensured compliance with all Massachusetts General Laws.
- Partnered with town collector to achieve and exceed established collection goals from prior fiscal years.
- Prepared and mailed out demand letters and other necessary correspondence.
- Generate requested Municipal Lien Certificates within the ten-day requirement.
- Coordinated with water department to read and generate reports for accurate billing of all water and sewer accounts.
Issued and collected amounts committed to maintain financial accuracy. - Individually responsible for comprehensive data, including billing, serial, and radio frequency numbers for all water/sewer accounts, updating and maintaining.
Education
Associate of Arts - Business Administration With A Concentration in Ba
Holyoke Community College
Holyoke, MA05-2001
Skills
- Vadar software
- Tax collection
- Financial recordkeeping
- Payment processing
- Audit documentation
- Customer relationship management
Certification
Massachusetts Treasurer Collector Association Certified Assistant Collector
Annual School
- I have taken some Treasurer classes offered at the annual school held at Umass Amherst.
Timeline
Assistant Collector
Town of Hadley
05.2006 - Current
Associate of Arts - Business Administration With A Concentration in Ba
Holyoke Community College