Kimberly Pina
Roslindale,MA
Summary
Excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts
Reliable, team-oriented, and efficiently completes assignments.
Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistant Restaurant General Manager
The Colonnade Hotel
12.2023 - Current
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
- Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
- Recruited top talent for open positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Contributed to menu development alongside Executive Chef, incorporating guest feedback to create dishes that appealed to diverse tastes.
- Managed team of up to 25 restaurant staff, maintaining exceptional customer service and quality standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed daily sales figures and developed strategies to increase sales.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
El Oriental de Cuba
01.2011 - 08.2023
- Managed accounts payable, accounts receivable and payroll.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Created detailed reports on weekly and monthly revenues and expenses.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
Emergency Medical Technician
Eascare Ambulance
01.2016 - 01.2019
- Assessed emergency situations and prioritized medical care for patients.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Demonstrated dedication to providing quality care through continued training and education.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Evaluated patients' medical status and monitored vital signs during transit.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Documented patient condition and treatment to facilitate plan of care.
Education
High School Diploma -
West Roxbury Academy
West Roxbury, MA06.2008
Skills
- Documentation and Recordkeeping
- Organization and Prioritization
- Bilingual (Fluent in Spanish)
- POS system knowledge
- Staff Training and Development
- Employee Scheduling
- Problem-Solving
- Attention to Detail
- Reliability
- Critical Thinking
- Team Leadership
Timeline
Assistant Restaurant General Manager
The Colonnade Hotel
12.2023 - Current
Emergency Medical Technician
Eascare Ambulance
01.2016 - 01.2019
Restaurant Manager
El Oriental de Cuba
01.2011 - 08.2023
High School Diploma -
West Roxbury Academy
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