Kimberly Raasch
Plymouth
Summary
Dynamic business leader with a proven track record at K and K Pool Services, excelling in customer relations and operations management. Successfully increased customer satisfaction through effective communication and strategic marketing, while fostering a high-performing team. Adept at financial planning and decision-making, driving growth and enhancing client retention.
Overview
12
12
years of professional experience
Work History
Food Service Worker
Friendly's Restaurant
South Weymouth
03.2026 - Current
- Prepared and served food items according to restaurant standards.
- Maintained cleanliness and organization of workstations in kitchen area.
- Assisted customers with menu selections and special requests.
- Collaborated with team members to ensure efficient service flow.
- Operated kitchen equipment and tools safely and effectively.
- Stocked supplies and ingredients to support daily operations.
- Monitored food quality and freshness throughout service hours.
- Followed safety protocols to ensure a hygienic dining environment.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Received food orders from individuals and explained offerings.
- Prepared beverages such as coffee, tea, soda.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Replenished condiments at customer tables as needed.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Rotated inventory to reduce waste and optimize freshness.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Filled and served various beverages for customers.
Owner
K and K Pool Services
Plymouth
05.2014 - 03.2026
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed daily operations of pool service business.
- Developed customer relationships through effective communication.
- Handled customer inquiries and resolved service issues promptly.
- Created marketing strategies to attract new clients effectively.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Preschool Lead Teacher
Ponds Childcare Center and Preschool
Plymouth
09.2014 - 02.2015
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for age students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Provided open and loving environment where children direct learning process.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced student learning experiences by incorporating hands-on activities and group projects into lesson plans.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Administered assessments for each child and tracked results.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Maintained accurate records of student performance data, using assessment results to inform future instruction and guide goal-setting conversations with parents.
- Developed strong rapport with each child individually, ensuring their emotional well-being within the preschool setting while fostering an inclusive community.
- Implemented behavior management strategies effectively reducing disruptions during instructional time while promoting a positive learning atmosphere.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted in the development of school-wide curriculum standards, contributing expertise in early childhood education principles.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Allowed for ample outdoor discovery time in schedule each day.
- Assisted and supervised Number children through entire school day.
- Implemented age-appropriate curricula to meet needs of young learners.
- Established positive relationships with students and families.
Education
None - Early Childhood Education And Care
Massasoit Community College
Brockton, MA 01.2008 - 05.2008
Silver Lake High School
Kingston, MASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Project estimating
- Staff management
- Marketing
- Staff hiring
- Sales leadership
- Social media control
- Hiring and staffing
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Business leadership
- Purchasing and planning
- Records organization and management
- Desktops, laptops, and mobile devices
- Customer retention
- Delegating work
- Employee motivation
- Hiring and onboarding
Timeline
Food Service Worker
Friendly's Restaurant
03.2026 - Current
Preschool Lead Teacher
Ponds Childcare Center and Preschool
09.2014 - 02.2015
Owner
K and K Pool Services
05.2014 - 03.2026
None - Early Childhood Education And Care
Massasoit Community College
01.2008 - 05.2008
Silver Lake High School