Kimberly Savage
Attleboro,MA
Summary
Effective communicator with proven leadership and interpersonal skills, adept at thriving in both independent and collaborative environments. Strong work ethic demonstrated across all assignments, effectively prioritizing tasks while maintaining discretion with confidential information. Highly organized and self-motivated, showcasing creativity and adaptability in problem-solving. Quick learner of new concepts and proactive in contributing to team success and project goals.
Overview
22
22
years of professional experience
Work History
Administrative Coordinator
Sturdy Health OB/Gyn & Women’s Health
12.2003 - Current
- Provide administrative support for an OB/GYN group practice of 8 providers within a high-volume setting. Ensure attention to detail and facilitate the completion of high-risk obstetrical patient referrals and transfers to high-risk OB settings. Responsible for completion of prior authorizations for all medications, testing, PFMLA and STD forms. Function as a lead resource to provide guidance, technical assistance and to help clarify/resolve problems encountered by staff. Assist with front office coverage as needed.
Practice Coordinator
Mass General Brigham/Westwood
05.2023 - 10.2023
- In collaboration with the Practice Administrator, lead initiatives to create a high level of customer service by working closely with all staff and providers to create the ideal patient experience and environment. Provide direct oversite of Practice Assistants; providing guidance in their day-to-day tasks, monitoring and assisting in the ongoing development of new processes to ensure the MGB Administrative standards and expectations are met. Coordinate training and orientation of new administrative team members for front desk. Constructs and maintains appropriate staffing levels to support Allocates, assigns, and schedules administrative staff to specific tasks when necessary. Triage patient complaints for the department and track patient issues for satisfactory outcomes. Support Practice Administrator by implementing new initiatives as required by MGB or their regulatory entities and assist in monitoring to ensure sustainability.
Administrative Coordinator
Dept. of Physical, Occupational & Speech Therapies, Sturdy Memorial Hospital
08.2016 - 05.2023
- Responsible for overall clerical functions working with a team of 10 PT/OT/ST therapists in an outpatient hospital setting. Manage workflow and schedules for all therapists and office staff to ensure productivity and quality of work. Provide oversight of office procedure protocol. Ensures that established policies are observed; provides for training as new policies/procedures/technology are introduced. Provide guidance, technical assistance and supervision to administrative and professional staff. As a working supervisor, oversee all staff functions including orientation and training, and excellent customer service of patient care. Function as resource person to others to clarify/resolve problems encountered by staff. Maintain accurate and current databases related to volume and budget statistics.
Administrative Associate to Charles H. Cook, MD, Chief, Acute Care Surgery; Administrative Associate to Carl J. Hauser, MD, Trauma Medical Director
Beth Israel Deaconess Medical Center
01.2014 - 08.2016
- Manage all aspects of 2 physician’s calendars including patient scheduling Acute Care Surgery clinics. Provide written and verbal communication regarding patient care to organizations such as Workers’ Compensation, insurance agencies, hospitals, physicians and attorneys. Perform and edit medical transcription. Coordinate patient care procedures and surgeries and any necessary follow up. Provide patients with technical assistance regarding interpretation of medical procedures. Work collaboratively with physician on maintaining federal and state compliance regulations. Manage customer service of patient care. Monitor and coordinate physician’s credentialing requirements. Manage and organize all medical records and files. Provide patient triage and direct care as needed. Complete all chart preparation for clinics. Provide guidance and technical assistance to administrative and paraprofessional staff. Extensive communication with the Research Office to help coordinate physician’s calendar in regards to research related meetings and new compliance. Arrange meetings for various speakers and lecturers visiting BIDMC including travel arrangements and reimbursements. Extensive domestic and international travel arrangements for physicians including reimbursement and check requests.
Administrative Assistant to Stephen Odom, MD
Beth Israel Deaconess Medical Center
01.2011 - 01.2014
- Manage all aspects of 2 physician’s calendars including daily patient scheduling for private clinics as well as Acute Care Surgery clinics. Provide written and verbal communication regarding patient care to organizations such as Workers’ Compensation, insurance agencies, hospitals, physicians and attorneys. Perform and edit medical transcription. Coordinate patient care procedures and surgeries and necessary follow up. Provide patients with technical assistance regarding interpretation of medical procedures. Work collaboratively with physician on maintaining federal and state compliance regulations. Manage customer service of patient care. Monitor and coordinate physician’s credentialing requirements. Manage and organize all medical records and files. Provide patient triage and direct care as needed. Complete all chart preparation for clinics. Provide guidance and technical assistance to administrative and paraprofessional staff. Extensive communication with the Surgical Education Office to help coordinate physician’s calendar in regard to HMS Medical students.
Administrative Assistant to Michael J. Cahalane, MD
Beth Israel Deaconess Medical Center
11.2007 - 01.2014
- Manage all aspects of 2 physician’s calendars including daily patient scheduling for private clinics as well as Acute Care Surgery clinics. Provide written and verbal communication regarding patient care to organizations such as Workers’ Compensation, insurance agencies, hospitals, physicians and attorneys. Perform and edit medical transcription. Coordinate patient care procedures and surgeries and necessary follow up. Provide patients with technical assistance regarding interpretation of medical procedures. Work collaboratively with physician on maintaining federal and state compliance regulations. Manage customer service of patient care. Monitor and coordinate physician’s credentialing requirements. Manage and organize all medical records and files. Provide patient triage and direct care as needed. Complete all chart preparation for clinics. Provide guidance and technical assistance to administrative and paraprofessional staff. Extensive communication with the Surgical Education Office to help coordinate physician’s calendar in regard to HMS Medical students.
Administrative Assistant to Mary Jane Houlihan, MD
Beth Israel Deaconess Medical Center
11.2006 - 11.2007
- Worked exclusively for Dr. Mary Jane Houlihan managing daily patient scheduling. Provided written and verbal communication regarding patient care to organizations such as insurance agencies, hospitals, and other physicians. Coordinated patient care procedures and necessary follow up for breast cancer treatments. Provided patients with technical assistance regarding interpretation of medical procedures. Worked collaboratively with physician on maintaining federal and state compliance regulations. Managed customer service of patient care. Monitored and coordinated physician’s credentialing requirements. Managed and organized all medical records and files. Performed and edited medical transcription. Provided patient triage and direct care as needed. Completed all chart preparation for clinics.
Education
Birth & Development Psychology, Abnormal Psychology, History and General Psychology
Stonehill College
Easton, MA01.2003
No Degree - Medical Assistant/Secretary Program
The Sawyer School
PawtucketSkills
- Strong organizational skills
- Multitasking and Time Management
- Schedule/Calendar Management
- Staff Orientation and Training
- Verbal and Written Communication
- Problem Solving
- Customer Service
- Payroll Administration
- Travel Coordination/Reimbursement
- Appointment/Surgical Scheduling
- Attention to detail
- Team collaboration
- Office administration
- Meeting coordination
- Team leadership
Disclaimer
References available upon request.
Timeline
Practice Coordinator
Mass General Brigham/Westwood
05.2023 - 10.2023
Administrative Coordinator
Dept. of Physical, Occupational & Speech Therapies, Sturdy Memorial Hospital
08.2016 - 05.2023
Administrative Associate to Charles H. Cook, MD, Chief, Acute Care Surgery; Administrative Associate to Carl J. Hauser, MD, Trauma Medical Director
Beth Israel Deaconess Medical Center
01.2014 - 08.2016
Administrative Assistant to Stephen Odom, MD
Beth Israel Deaconess Medical Center
01.2011 - 01.2014
Administrative Assistant to Michael J. Cahalane, MD
Beth Israel Deaconess Medical Center
11.2007 - 01.2014
Administrative Assistant to Mary Jane Houlihan, MD
Beth Israel Deaconess Medical Center
11.2006 - 11.2007
Administrative Coordinator
Sturdy Health OB/Gyn & Women’s Health
12.2003 - Current
Birth & Development Psychology, Abnormal Psychology, History and General Psychology
Stonehill College
No Degree - Medical Assistant/Secretary Program
The Sawyer School