Kimberly Tanner
Fall River
Summary
Dynamic Catering Operations Manager with extensive experience at SodexoLive, excelling in event planning and financial oversight. Proven leadership in training teams and enhancing customer service, while effectively managing inventory and operations. Skilled in point of sale systems and committed to delivering exceptional guest experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Catering Operations Manager
SodexoLive
Plymouth
03.2023 - Current
- Managed catering operations for high-profile events and large gatherings.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Monitored inventory levels to ensure adequate supplies for events.
- Trained staff on service standards, presentation, and customer interaction skills.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Managed financial records and documentation for accurate tracking and reporting.
Cashier Dept. Head
Stop and Shop
11.2003 - Current
- Resolve customer issues, inquires or complaints
- Monitor cash drawers
- Maintain cleanliness of production floor
- Keyholder, oversee front of store
- Reconciled cash drawers and maintained detailed records for financial integrity.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
Banquet Server/ Bartender
Sodexo @ Plimoth Plantation
11.2006 - 04.2024
- Communicated effectively with kitchen and event staff for smooth operations.
- Set up banquet spaces for events according to client specifications.
Assistant General Manager
PiNZ Entertainment
Kingston
10.2019 - 05.2020
- Manage a 36,00 sq ft entertainment venue featuring 16 ten-pin bowling lanes, 50 arcade games & price store, "social" sports lounge and grille, Tilt live performance venue/club
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Micros system
- Coordinated staff schedules to optimize service efficiency and guest experience.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Floor Manager & Event Coordinator
Tavern on the Wharf
Plymouth
03.2019 - 10.2019
- Close and open restaurant following procedure
- Maintain customer service
- Book, oversee and coordinate events
- Cash control
- Create marketing materials
- Check in liquor orders
- Training new employees
- Keeping a healthy work moral
- Daily communication with other team members and management
Stockroom Supervisor
Plimoth Plantation
Plymouth
04.2015 - 09.2017
- File Daily paperwork, receive in shipments, mail out packages and orders. Order supplies. Schedule, do deliveries. Office work
Food and Beverage Manager
Seekonk Speedway
03.2013 - 04.2015
- Scheduling, training, ordering, ensure proper procedures for our kitchen
- Worked stations including pizza, grill, fry, and register at a busy concession
- Managed about 30 employees
Internship to Seasonal work
Walt Disney World
01.2005 - 12.2011
- Manage guest checks, collect cash and process credit card transactions
- Create a magical experience for guests
- Conduct inventory and restock carts daily
Beer Supervisor
Gillette Stadium
01.2005 - 05.2008
- Verified amount of cash and inventory upon arrival and departure
- Provide quality customer service
- Ensure policies were followed
- Supervise a staff of up to 20 employees during events
- Oversaw 3-4 portable carts
Education
Some college -
Massasoit Community College
Brockton, MA06.2007
High School Diploma -
Carver High School
Carver, MA06.2004
Skills
- Point of sale systems
- Event planning and coordination
- Financial oversight
- Restaurant operations management
- Bartending skills
- Inventory management
- OpenTable experience
- Effective time management
- Leadership in teams
Certification
- Servesafe
- TIPS Certification
- Allergen
- CPR
- Crowd control
- Food handler certificate
- Food Handler
Additional Information
- Professional Skills
- Tripleseat: Competent
- Toast
- Micros: Competent
- When2Work: Competent
- Tips Certification
Timeline
Catering Operations Manager
SodexoLive
03.2023 - Current
Assistant General Manager
PiNZ Entertainment
10.2019 - 05.2020
Floor Manager & Event Coordinator
Tavern on the Wharf
03.2019 - 10.2019
Stockroom Supervisor
Plimoth Plantation
04.2015 - 09.2017
Food and Beverage Manager
Seekonk Speedway
03.2013 - 04.2015
Banquet Server/ Bartender
Sodexo @ Plimoth Plantation
11.2006 - 04.2024
Internship to Seasonal work
Walt Disney World
01.2005 - 12.2011
Beer Supervisor
Gillette Stadium
01.2005 - 05.2008
Cashier Dept. Head
Stop and Shop
11.2003 - Current
Some college -
Massasoit Community College
High School Diploma -
Carver High School