Kira Ouellette
Haverhill
Summary
Dynamic and motivated professional with extensive experience in customer relationship management and consultative sales. Demonstrated success in engaging diverse clientele, showcasing product benefits, and enhancing brand representation in fast-paced settings to drive customer loyalty. Committed to contributing to and advancing within a sales or marketing team.
Overview
7
7
years of professional experience
Work History
Barista
Aroma Joe's Coffee
Portsmouth, NH
09.2022 - Current
- Provided personalized service by preparing customized orders to align with customer preferences.
- Increased sales through targeted product recommendations based on customer needs.
- Built strong relationships with repeat customers to enhance loyalty and anticipate preferences.
- Processed financial transactions with precision while ensuring attention to detail.
- Maintained store cleanliness, organization, and inventory accuracy.
- Trained new employees in service standards and operational procedures to ensure consistency.
- Collaborated with team members to drive efficiency in high-volume, fast-paced environments.
Dietitian Assistant
Holy Family Hospital
Haverhill, MA
08.2019 - 01.2025
- Supported dietitians in creating personalized meal plans tailored to patient needs.
- Consulted with patients to clarify dietary guidelines and recommend suitable options.
- Built strong rapport with patients from diverse backgrounds, ensuring high satisfaction and trust
- Managed accurate records and updated patient information in compliance with established protocols
- Coordinated with kitchen and service teams to ensure timely and accurate meal delivery.
- Promoted menu options while processing cafeteria orders and transactions accurately.
- Organized cafeteria displays to enhance customer appeal and maintain cleanliness.
- Trained new staff on dietary standards, safety procedures, and service expectations.
Education
Bachelor of Arts - Communication: Business Applications
Unviersity of New Hampshire
Durham, NHSkills
- Customer relationship management
- Time management
- Team collaboration
- Product promotion
- Problem solving
- Effective communication
- Adaptability
- Multitasking and organization
Leadership Experience
Recruitment Chair, Phi Sigma Sigma (2023)
- Helped in leading and organizing recruitment for the chapter
- Met with potential new members who showed interest in our chapter to discuss if it may be a good fit for them
- Worked with the Public Relations Chair to promote the chapter, events, and relationships
- Kept track of recruitment data and engagement throughout the year to improve our efforts
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Barista
Aroma Joe's Coffee
09.2022 - Current
Dietitian Assistant
Holy Family Hospital
08.2019 - 01.2025
Bachelor of Arts - Communication: Business Applications
Unviersity of New Hampshire