Kirby Wright
Wakefield
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
13
13
years of professional experience
Work History
Administrative Manager
Mass General Brigham Home Hospital
06.2023 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
- Enhanced interdepartmental collaboration, facilitating regular coordination meetings to align department goals.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- · Served as administrative on-site manager for all operational functions.
- · Developed, implemented, and ensured the ongoing execution of the expansion of the MGB Home Based Care portfolio.
- · Developed and monitored key performance indicators to ensure that goals were met.
- Monitored financial performance and ensured appropriate spending within the program budget.
- · Prepared reports and presentations for senior leadership as needed.
- · Created manuals and resources for operations to ensure consistency was maintained through planning process and to aid in operational stability.
Inpatient Care Transitions Program Manager, Complex Care
Brigham and Women’s Hospital
08.2021 - 06.2023
- Executed the strategic vision of Care Continuum Management related to the management of high-risk patients across the continuum and Brigham Health post-acute strategy
- Evaluated needs of escalated patients to support post-acute service planning
- Proactively identified high-risk patients to engage in early intervention support to optimize healthcare resource utilization and patient-focused disposition outcomes
- Facilitated team meetings involving interdisciplinary staff and/or patients and their supports to promote communication and continuity of discharge planning
- Educated and trained Nurse Case Managers and other team members regarding complex care coordination
- Engaged in post-acute partner collaborative meetings with discussions, review of data, and focus on improvement of collaboration efforts.
- Networked and formed alliances with post-acute care providers, discharge agencies, managed care networks, and third-party payors.
- Executed program adjustments based on review of Care Transitions Program clinical and financial outcomes.
Case Manager, Network Float Clinical Specialist
Spaulding Rehabilitation Network
10.2020 - 08.2021
- Functional role as a Case Manager through the Spaulding Rehabilitation Network at the various levels of care (Long-Term Acute Care, Inpatient Rehabilitation Facility, and Skilled Nursing Facility) for various durations
- Expert across all levels of care with ability to provide support and coverage at all settings of patient care
- Provide mentoring, support, and training to new Case Manager hires at all levels of care
- Assist in operationalizing regulatory and organizational changes to workflow and processes
- Advise Case Management Senior Directors at each facility around standardization of case management processes across the network
- Support the assessment of clinical skills and competence of new staff to provide input to the department managers for the purposes of annual performance evaluations.
Case Manager, Spinal Cord Injury Program
Spaulding Rehabilitation Hospital
08.2011 - 10.2020
- Recognition as a Clinical Scholar in the Spaulding Rehabilitation Network
- Supporting portfolio demonstrated: clinical competence, department and hospital leadership, communication skills, conflict resolution, creative problem-solving, collaboration, pursuit of enhancing clinical knowledge and practice, accomplishment of a minimum of 8 defined initiatives (15 presented on application), and supporting letters of recommendation from interdisciplinary colleagues
- Portfolio available upon request
- Facilitate the coordination of care, from admission through discharge, with focus on realistic treatment outcomes within the scope of available resources
- Oversee the assessment, planning, facilitation, coordination, evaluation, and advocacy for options and services to meet a patient and family’s comprehensive health needs and to promote quality cost effective outcomes
- Collaborate with the interdisciplinary team, patient and family, as well as various departments within and outside the hospital, to assure timely and appropriate discharge planning
- Supervise and mentor graduate level interns.
Education
MBA -
Isenberg School of Management, UMass Amherst
Amherst, MA12.2024
M.A. Rehabilitation Counseling -
Assumption College
Worcester, MA05.2011
B.S. Exercise Science -
Boston University
Boston, MA05.2005
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Relationship Building
- Organizational Leadership
- Microsoft Office Suite
- Workflow Planning
- Team Collaboration
- Employee Development
- Strategic Planning
- Process Improvement
- Training and coaching
- Project Management
- Supply Management
- Operational Improvements
Memberships & Committees
- Board of Directors, Greater Boston Chapter of United Spinal Association, elected June 2019
- SCI&U Community Advisory Group, March 2020
- SRH Ethics Advisory Committee Member, since 2014
- Schwartz Rounds Committee Member, since 2017
- Case Management Education Committee Member, since 2017
- Utilization Review Committee, since 2015
- Collaborative Learning Improvement Program (CLIP), 2018
- Rehabilitation Week Team Member and Project Lead, since 2015
- Spaulding Rehabilitation Network Case Management Super User for Epic electronic medical system
- Partners Healthcare 4Next Modernization Project committee member
- New England Healing Sports Association (NEHSA), since 2005, volunteer adaptive ski instructor for individuals with physical and/or cognitive disabilities
- New England Winter Sports Clinic for Disabled Veterans, since 2006, annual week-long event for Veterans with disabilities, team leader 2008-2019
Recognitions & Awards
- Clinical Specialist, Clinical Ladder SRN Case Management Department, awarded Dec 2019
- Advanced Clinician, Clinical Ladder SRN Case Management Department, awarded Oct 2015
- Partners in Excellence Team Award recipient, 2016
- Helping Hands Award, November 2015
- Partners in Excellence Team Award Recipient: Move Our Strength Team, 2013
- Inpatient Transition Team member, hospital relocation, 2013
- Partners in Excellence Individual Award Nominee, 2012
Timeline
Administrative Manager
Mass General Brigham Home Hospital
06.2023 - Current
Inpatient Care Transitions Program Manager, Complex Care
Brigham and Women’s Hospital
08.2021 - 06.2023
Case Manager, Network Float Clinical Specialist
Spaulding Rehabilitation Network
10.2020 - 08.2021
Case Manager, Spinal Cord Injury Program
Spaulding Rehabilitation Hospital
08.2011 - 10.2020
MBA -
Isenberg School of Management, UMass Amherst
M.A. Rehabilitation Counseling -
Assumption College
B.S. Exercise Science -
Boston University
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