Kirsten Buckley
Peabody
Summary
Senior Risk Analyst with extensive experience in fraud prevention, risk management, investigations, compliance, and KYC within highly regulated financial and technology environments. Proven expertise in conducting complex fraud investigations, identifying suspicious activity, analyzing risk patterns, and developing mitigation strategies to reduce operational and financial risk. Skilled in SQL, data analysis, transaction monitoring, case management, regulatory compliance, AML/KYC processes, risk assessments, and quality assurance controls. Recognized for strong analytical capabilities, investigative judgment, and leadership in driving process improvements, enhancing fraud detection strategies, and supporting customer protection initiatives. Adept at partnering with cross-functional teams to strengthen controls, maintain regulatory standards, and protect platform integrity.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Risk Operations Associate
Draftkings Inc.
Boston
10.2023 - Current
- Promoted twice in under two years, advancing from Risk Operations Associate to Senior Risk Operations Associate based on strong performance, investigative expertise, and operational impact. Conducted complex Fraud, KYC, Account Takeover (ATO), payment risk, responsible gaming, and regulatory compliance investigations using SQL, Snowflake, and multiple internal data resources to identify suspicious activity, reduce exposure, and protect platform integrity.
- Guided team members through quality assurance support and workflow oversight, partnering with internal stakeholders and New Jersey Division of Gaming Enforcement (NJ DGE) to manage escalations and support compliance initiatives, ensuring adherence to regulatory requirements.
- Cross-trained in chargeback operations and payment risk processes, utilizing tools and data platforms including Sift, Userhub, GeoComply, Accertify, and Delphi to analyze transactions and investigate risk indicators. Identified process improvements and optimized operational tools to enhance daily team workflows and streamline investigative practices.
Waitress/Head Bartender
DraftKings
Peabody
12.2020 - Current
- Provided exceptional customer service as a bartender, server, and kitchen support team member in a high-volume, fast-paced restaurant environment. Managed multiple responsibilities simultaneously, including taking orders, preparing and serving beverages, processing payments, handling cash transactions, and ensuring accurate guest service during busy shifts.
- Maintained a clean, organized, and efficient dining environment while supporting front-of-house and kitchen operations to keep service running smoothly. Assisted with training new employees on menu knowledge, service standards, and restaurant procedures. Built strong relationships with repeat customers through friendly, professional interactions and consistently delivered a positive guest experience.
Background Check Specialist
Profile Research Inc.
Topsfield
08.2024 - 10.2024
- Conducted comprehensive background investigations and verification processes for clients while ensuring accuracy, confidentiality, and compliance with applicable regulations. Reviewed and analyzed records from multiple data sources to complete employment, education, criminal history, and identity verification checks.
- Managed high-volume research requests while maintaining strict attention to detail, meeting quality standards, and adhering to client-specific requirements and deadlines. Investigated discrepancies, documented findings, and communicated relevant information clearly to support informed hiring decisions. Maintained compliance with privacy standards and company procedures while handling sensitive personal information.
Office Manager's Assistant
Todd Buckley DC. Chiropractor
Peabody
09.2020 - 10.2024
- Managed daily office operations as an Office Manager’s Assistant in a chiropractic healthcare practice, supporting patient care coordination, administrative functions, billing operations, marketing efforts, and practice growth initiatives. Managed patient scheduling, appointment confirmations, front-office communications, and client inquiries while providing professional and responsive customer service.
- Oversaw all chiropractic billing processes, including claims submission, insurance verification, payment follow-up, and communication with multiple insurance providers to ensure accurate and timely reimbursement. Managed billing for personal injury cases and motor vehicle accident claims, coordinating required documentation and insurance processes while maintaining detailed patient records and confidentiality compliance.
- Maintained accurate patient files, monitored outstanding balances, and communicated with clients regarding account status and payments due. Coordinated office supply inventory, ordered necessary materials, and supported efficient daily office operations. Assisted with the implementation and rollout of new chiropractic practice management software to improve workflow, scheduling, and record management.
- Managed the practice’s social media platforms, creating and maintaining online content, responding to client messages and inquiries, and strengthening patient engagement through timely and professional communication. Supported marketing initiatives to increase awareness of services and improve client relationships.
- Assisted the chiropractor with the launch and integration of Shockwave Therapy, supporting operational setup, patient education, workflow adjustments, and service expansion efforts to enhance the overall patient experience.
Education
Master of Science - Homeland Security Studies
Endicott College
Beverly, MA05-2023
Bachelor of Science - Criminal Justice
Endicott College
Beverly, MA05-2022
Skills
- SQL analysis
- Regulatory compliance
- Fraud investigations
- KYC processes
- Payment risk management
- Risk Management
- Know Your Customer (KYC)
- Identity Verification
- Account Takeover (ATO) Investigations
- Escalations
- Report Writing
- Process Improvement
- Snowflake
- VPN/ Proxy
- Sift
- Rippit
- QA Performance
- Geocomply
- Radar
- Suspicious Activity Reporting (SARS)
- LexisNexis
- ServiceNow
- Zendesk
- Jira
- Customer service
- Issue researching and resolution
- Problem solving
- Workflow optimization
Certification
- Gaming License- Connecticut- Issued By: Connecticut Dept. of Consumer Protection
- Gaming License- New Jersey- Issued By: New Jersey Division of Gaming Enforcement
- Gaming License- Pennsylvania- Issued By: Pennsylvania Gaming Control Board
- Gaming License- West Virginia- Issued By: West Virginia Lottery
- Gaming License- Indiana- Issued By: Indiana Gaming Commission
- Gaming License- Illinois- Issued By: Illinois Gaming Board
Timeline
Background Check Specialist
Profile Research Inc.
08.2024 - 10.2024
Senior Risk Operations Associate
Draftkings Inc.
10.2023 - Current
Waitress/Head Bartender
DraftKings
12.2020 - Current
Office Manager's Assistant
Todd Buckley DC. Chiropractor
09.2020 - 10.2024
Master of Science - Homeland Security Studies
Endicott College
Bachelor of Science - Criminal Justice
Endicott College