Billy Lacroix
Saugus
Summary
Experienced in operational management and team leadership, leveraging strong organizational skills to drive productivity and ensure customer satisfaction. Proven track record of successfully implementing effective strategies for staff development and operational improvement. Expertise in enhancing efficiency, fostering growth, and delivering exceptional results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Estella Restaurant & Lounge
09.2023 - Current
- Oversee daily operations of the company, including managing staff and coordinating schedules for efficient workflow and customer satisfaction
- In charge of recruiting, training, and mentoring new employees
- Manage inventory levels to optimize stock availability while minimizing excess inventory costs
- Monitor customer feedback through reviews to identify areas for improvement and implement appropriate action plans
- Resolve escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions
Category Manager
Prodrive Technologies
07.2022 - 08.2023
- Negotiated contracts to maintain competitive pricing and favorable terms
- Identified cost-saving opportunities through effective inventory management techniques such as demand forecasting and SKU rationalization
- Utilized data analytics tools to track key performance indicators (KPIs) such as sell-through rates, inventory turnover, and gross margin return on investment (GMROI)
- Oversaw multiple categories simultaneously while prioritizing tasks based on business objectives
- Conducted regular performance reviews of products within the category portfolio to identify underperforming items
Assistant Account Manager
Healthcare Services, Inc.
10.2021 - 07.2022
- In charge of weekly and monthly budget
- Create weekly and monthly Menus to reflect changing seasons
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Addressed problems with accounting, billing, and service delivery to maintain and enhance Resident Satisfaction
- Controlled costs and optimize spending via restructuring of budgets for labor, inventory purchasing, and technology upgrades
Assistant Meat Department Manager
Wegmans Food Markets, Inc.
03.2021 - 10.2021
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience
- Monitored inventory levels, ordered new supplies, and oversaw restocking of cases
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion
- Trained new employees in handling, safety, and stocking procedures
- Worked closely with employees and customers to effectively manage daily operations and communications
Assistant Front End Manager
Wegmans Food Markets, Inc.
03.2019 - 02.2021
- Interviewed, trained, and mentored employees to foster proper completion of assigned duties
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Performed regular cash audits to identify discrepancies or potential fraud cases
Front End Coordinator
Wegmans Food Markets, Inc.
08.2018 - 03.2019
- Advised and trained new employees in job tasks, offering positive reinforcement
- Successfully oversaw and handled all merchandising and maintenance for front end
- Provided expert service when greeting customers, answering phone calls and handling issues
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Restaurant Manager
Maplewood Senior Living
05.2016 - 06.2018
- Supervised daily restaurant operations, ensuring high standards of quality, service, and cleanliness
- Hired and trained staff, to ensure smooth operations and excellent customer service
- Monitored food and beverage inventory, placing orders, and ensuring stock levels met the restaurant's needs
- Enforced adherence to health, safety, and sanitation standards, conducting regular inspections
Lead Waiter
Norumbega Point At Weston
03.2015 - 05.2016
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Supervised server staff and simultaneously served personal section of tables
Billing Clerk
Pegasus Solutions
05.2015 - 09.2015
- Monitored outstanding invoices and performed collections duties
- Executed billing tasks and recorded information in company databases
- Managed invoicing and payment processing operations
- Created an improved filing system to maintain secure client data
- Handled account payments and provided information regarding outstanding balances
Resident Assistant
Curry College
09.2014 - 05.2015
- Encouraged community atmosphere by implementing educational and social programs
- Attended, participated and contributed to monthly staff meetings addressing resident needs
- Responded to room transfers, incident reports and maintenance requests
- Made monthly creative and informational bulletin boards and set up floor meetings and programs to help build a welcoming community
Waiter
Norumbega Point At Weston
08.2014 - 03.2015
- Provided excellent customer service by addressing inquiries and ensuring customer satisfaction
- Maintained knowledge of the menu, daily specials, and restaurant promotions
- Worked collaboratively with kitchen staff and fellow waitstaff to ensure smooth service
- Followed all safety and sanitation guidelines to ensure food safety and cleanliness
Education
Master of Science - Industrial and Organizational Psychology
Southern New Hampshire University
Hooksett, NHMaster of Business Administration - Business Administration
Curry College
Milton, MA05.2020
Bachelor of Arts - Business Management
Curry College
Milton, MA05.2017
High School Diploma -
Waltham Sr High School
Waltham, MA05.2013
Skills
- Training & Development
- Budgeting
- Fast Learner
- Leadership
- Customer Service
- Interpersonal Communication
- Organizational skills
Certification
- Dale Carnegie University, 06/01/20
- Crowd Management, 08/01/24, 08/31/27
- CPR, 08/01/24, 08/31/26
- AED, 08/01/24, 08/31/26
- First Aid, 08/01/24, 08/31/26
Languages
English
Native or Bilingual
French
Full Professional
Haitian Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant General Manager
Estella Restaurant & Lounge
09.2023 - Current
Category Manager
Prodrive Technologies
07.2022 - 08.2023
Assistant Account Manager
Healthcare Services, Inc.
10.2021 - 07.2022
Assistant Meat Department Manager
Wegmans Food Markets, Inc.
03.2021 - 10.2021
Assistant Front End Manager
Wegmans Food Markets, Inc.
03.2019 - 02.2021
Front End Coordinator
Wegmans Food Markets, Inc.
08.2018 - 03.2019
Restaurant Manager
Maplewood Senior Living
05.2016 - 06.2018
Billing Clerk
Pegasus Solutions
05.2015 - 09.2015
Lead Waiter
Norumbega Point At Weston
03.2015 - 05.2016
Resident Assistant
Curry College
09.2014 - 05.2015
Waiter
Norumbega Point At Weston
08.2014 - 03.2015
High School Diploma -
Waltham Sr High School
Master of Science - Industrial and Organizational Psychology
Southern New Hampshire University
Master of Business Administration - Business Administration
Curry College
Bachelor of Arts - Business Management
Curry College
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