Kiyah Houston
Taunton
Summary
Dynamic and dedicated professional with extensive experience in customer service at Union Straw. Proven ability to manage high-pressure situations while enhancing guest relations and fostering team collaboration. Skilled in POS software and adept at multitasking, ensuring seamless operations and elevated customer satisfaction in fast-paced environments.
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in said role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/SA
Union Straw
10.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Backed up servers by checking on tables and retrieving items for guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Host/Takeout Server
Longhorn Steakhouse
12.2022 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Answered phone calls to take orders, give information and document reservations.
Ice Cream Attendant
Seafood & Cones
08.2022 - 09.2022
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Completed opening and closing procedures efficiently, setting up the store for success each day.
- Fostered a positive work environment by supporting fellow team members and maintaining a cooperative attitude during each shift.
- Maintained a clean and organized workspace, ensuring optimal hygiene standards for food safety.
Junior Camp Counselor
Camp Riverside
06.2022 - 08.2022
- Established trust between myself and fellow staff members through open communication channels that allowed for better collaboration on projects or event planning efforts.
- Maintained high levels of energy and enthusiasm throughout long days filled with various activities, ensuring consistent engagement from all participants.
- Promoted a safe and inclusive environment for all campers through effective supervision and conflict resolution strategies.
- Reinforced positive behavior among campers through consistent praise and recognition of individual accomplishments while also addressing any inappropriate actions in a constructive manner.
- Assisted in the development of age-appropriate lesson plans to ensure campers were consistently learning new skills throughout their stay.
Education
Associate of Science - Nursing
Bristol Community College
Taunton, MA05-2028
High School Diploma -
Taunton High School
Taunton, MA06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Team player mentality
- Telephone reception
- Server support
- POS software
- Reservations
- Guest relations
- Child supervision
- Group leadership
- Accident prevention
- Activity planning
Certification
- ServSafe
- Food Handler
Cum Laude
Graduated with honors.
Languages
English
Full Professional
Timeline
Host/SA
Union Straw
10.2024 - 01.2025
Host/Takeout Server
Longhorn Steakhouse
12.2022 - 05.2024
Ice Cream Attendant
Seafood & Cones
08.2022 - 09.2022
Junior Camp Counselor
Camp Riverside
06.2022 - 08.2022
Associate of Science - Nursing
Bristol Community College
High School Diploma -
Taunton High School
Similar Profiles
Leah WalkerLeah Walker
Server at Union StrawServer at Union Straw
Abby GraceAbby Grace
Hostess/Server's Assistant at Union Straw RestaurantHostess/Server's Assistant at Union Straw Restaurant
Michelle PetriniMichelle Petrini
General Manager at Salt & StrawGeneral Manager at Salt & Straw