Kizzi Reyes
East Boston
Summary
Results-driven Operations Coordinator with strong skills in corrective action. Successfully managed patient scheduling and registration, leading to improved service delivery and operational effectiveness.
Overview
16
16
years of professional experience
Work History
Dental Operations Coordinator
East Boston Neighborhood Health Center
08.2023 - Current
- Managed templates in Epic for two dental departments under director's oversight.
- Coordinated scheduling and logistics for patient appointments across 13 providers.
- Monitored staff schedules and allocated tasks to enhance operational efficiency.
- Streamlined processes by implementing effective procedures for daily operations.
- Reviewed operations reports to analyze trends and improve service delivery.
- Resolved escalated issues regarding patient experiences during registration process.
- Oversaw patient registration operations, ensuring efficient scheduling and registration.
Unit Coordinator
Franciscan Children's Hospital- CBAT
02.2022 - 08.2023
- Assembled and maintained patient medical records to support quality care delivery.
- Coordinated referral sources for admissions, discharges, and follow-up services to meet daily census needs.
- Provided concierge services to assist patients and families in accessing available resources.
- Entered work orders into computer system for maintenance issues and biomedical requirements.
- Processed bi-weekly payroll for over 50 employees accurately and on schedule.
- Implemented color-coded filing system and additional measures to enhance office efficiency.
- Monitored office supply inventory, analyzing usage patterns and requisitioning necessary supplies.
Office Administrator
Northend Rehabilitation And Healthcare Centet
01.2021 - 02.2022
- Coordinated patient scheduling and appointment reminders for efficient service delivery.
- Assisted with payroll preparation and processing to ensure prompt staff payments.
- Maintained positive customer relations by addressing issues directly and implementing effective corrective actions.
- Managed accounts receivable, including follow-up on unpaid balances.
- Reviewed invoices for accuracy and forwarded them to accounts payable.
- Organized and maintained office records for efficient retrieval.
- Updated daily Covid-19 test logs for 100 employees for submission to Department of Public Health.
- Provided notarial services to residents.
MSB Compliance Manager
RCC, Money Service Business
07.2009 - 01.2021
- Obtained and sustained US federal and state MSB registrations and licenses.
- Managed reporting and examination requirements via NMLS effectively.
- Oversaw FINCEN reporting to uphold AML compliance policies.
- Developed and maintained a risk-based compliance management program to track violations.
- Supported internal and external audits, ensuring thorough reviews.
- Delivered compliance training to personnel, enhancing awareness of regulations.
- Developed compliance policies to align with regulatory standards in money services.
- Conducted regular audits to identify compliance gaps and mitigate risks.
- Collaborated with law enforcement to address suspicious activity reports effectively.
- Maintained up-to-date knowledge of changing regulations impacting money service businesses.
Education
Associate of Arts - Business Administration And Management
Bunker Hill Community College
Charlestown, MA06.2025
Skills
- Account reconciliation and balancing
- Effective communication
- Team collaboration
- Customer relationship management
- Back office operations
- Data entry and recordkeeping
- Employee training and development
- Records management
- Corrective action planning
- Scheduling management
- Process implementation
- Compliance monitoring
- Internal auditing
- Anti-money laundering compliance
- Report generation
- Calendar management
References
References available upon request.
Timeline
Dental Operations Coordinator
East Boston Neighborhood Health Center
08.2023 - Current
Unit Coordinator
Franciscan Children's Hospital- CBAT
02.2022 - 08.2023
Office Administrator
Northend Rehabilitation And Healthcare Centet
01.2021 - 02.2022
MSB Compliance Manager
RCC, Money Service Business
07.2009 - 01.2021
Associate of Arts - Business Administration And Management
Bunker Hill Community College
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