Komal Jaswal
Boston
Summary
Healthcare software implementation specialist with 6+ years of experience deploying and supporting eClinicalWorks EMR systems. Skilled in system configuration, workflow customization, client onboarding, training, and go-live support. Strong understanding of healthcare revenue cycle processes with working knowledge of CPT and ICD coding. Proven ability to improve workflows, support end users, and ensure successful software adoption through effective communication and cross-functional collaboration. Ready for a new position that involves providing customer assistance in the IT environment
Overview
8
8
years of professional experience
Work History
Billing Implementation Specialist
Eclinicalworks
Westborough
03.2019 - Current
- Managed system implementations for healthcare clients using Eclinicalworks software.
- Provided training sessions for users on Eclinicalworks applications and features.
- Collaborated with cross-functional teams to ensure successful project delivery.
- Resolved client inquiries related to software usage and functionality issues.
- Conducted needs assessments to tailor solutions for diverse healthcare environments.
- Conducted training sessions for users on how to use the newly implemented software program.
- Implemented customizations according to customer specifications while adhering to established coding standards.
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Analyzed current business processes and identified areas where improvements could be made through automation.
- Educated clients by explaining all technology issues in terminology that was simple to understand.
- Collaborated with IT staff to develop system requirements based on customer needs.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Identified potential risks associated with software implementations and developed strategies for mitigating them.
- Maintained documentation of training sessions and user interactions for reference.
Intern
Eclinicalworks
Westborough
10.2018 - 03.2019
- Assisted with software testing and quality assurance processes for healthcare applications.
- Collaborated with team members to analyze user feedback and improve product functionality.
- Participated in team meetings to discuss project progress and share insights regularly.
- Supported training sessions by preparing materials and assisting new interns onboarding process.
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Implemented strategies to take advantage of new opportunities.
- Organized client meetings to provide project updates.
- Determined consumer needs to provide products and services appealing to larger market.
Education
Bachelor of Computer Applications - Information Technology
G.G.S.I.P University
New DelhiSkills
- Process Improvement & Workflow Optimization
- Software Implementation with System Configuration & Setup
- Client Onboarding, Training & Product Adoption
- Go-Live & Post-Implementation Support
- Troubleshooting & Issue Resolution
- Cross-functional Collaboration
- Project Coordination & Timeline Management
- Data Analysis & Reporting
- Change Management & Process Documentation
- Communication, Presentation & End-User Training
- Workflow Customization & Solution Design
- Healthcare Revenue Cycle & Insurance Workflows
- Working Knowledge of CPT & ICD Coding Standards
- eClinicalworks EMR System
- Microsoft Excel (Pivot Tables, VLOOKUP)
Languages
English
Native/ Bilingual
A1
Hindi
Native/ Bilingual
A1
Education and Training
- Trained in healthcare EMR product functionality and implementation workflows within eClinicalWorks
- Revenue Cycle Management (RCM), including claims lifecycle, billing workflows, and reimbursement processes
- Applied knowledge of CPT and ICD coding standards in billing and workflow setup
- Experience supporting system configuration, go-live execution, and end-user training
- Exposure to clinical and administrative workflow integration across healthcare environments
Timeline
Billing Implementation Specialist
Eclinicalworks
03.2019 - Current
Intern
Eclinicalworks
10.2018 - 03.2019
Bachelor of Computer Applications - Information Technology
G.G.S.I.P University