Koraliz Cruz
East Boston
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive problem-solver with a focus on optimizing processes to support team objectives. Committed to contributing to team success and achieving positive results. Eager to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Benefits Representative
Harvard University
07.2024 - Current
- Serve as a resource for all Harvard employees on benefits questions, providing detailed explanations of plan options, coverage details, and eligibility requirements.
- Assist with the onboarding process, ensuring new hires understand and complete their benefits enrollment.
- Assist employees with the enrollment process for company benefits programs (e.g., health, dental, vision, life insurance, retirement plans).
- Respond quickly to employee inquiries regarding their benefit plans, fostering positive relationships within the organization.
- Ensure proper documentation and timely processing of benefits elections during open enrollment periods and throughout the year.
- Manage benefit eligibility and enrollment changes due to life events (e.g., marriage, childbirth, divorce).
- Maintain accurate, confidential records for employees’ benefits selections, eligibility, and claims data.
- Investigate and resolve benefits-related concerns by acting as a liaison between employees and insurance carriers, retirement plan administrators, or other third-party providers.
- Suggest improvements to benefits programs, policies, and processes based on feedback or industry best practices.
- Provide administrative support for benefits-related projects or initiatives.
Office Manager
Boston Police Department
09.2023 - 07.2024
- Oversee and manage over 150+ sworn and civilian employees for a 24/7 emergency response division.
- Regularly review department/personnel needs by scheduling meetings and maintaining adequate staffing levels.
- Supervise, direct, and train new employees assigned to the Division.
- Process a number of financial activities that include payroll, overtime, travel requisitions, and payments to related contracts, services, and purchases.
- Serve as a Human Resources, Occupational Health, and Labor Relations liaison for the division.
- Monitor all different types of leaves of absence (FMLA, SNLA, Parental Leave, Worker’s Compensation, etc.).
- Collaborate with management across different divisions and Human Resources with hiring.
- Create and update tracking spreadsheets for all vacant and occupied positions.
- Maintain inventory for all supplies and services needed in the division.
- Preserve confidentiality regarding all sensitive information, conversations, and records.
Head Clerk Secretary
Boston Police Department
12.2021 - 09.2023
- Served as back-up to the Office Manager with administrative duties.
- Collaborated with the management to coordinate meetings/assessments regarding Division needs.
- Provided organized and updated documents/spreadsheets with vital information pertaining to the Operations Division.
- Assisted with implementing a “Quiet Room” for all Division employees to decompress after being in a high stress environment.
911 Call Taker
Boston Police Department
12.2020 - 12.2022
- Responsible for receiving, recording, and appropriately categorizing all incoming emergency and non-emergency calls and requests for assistance from the general public using various communication systems.
- Communicated with a diverse population with varying demands and emotional states while providing excellent customer service and de-escalating situations.
- Interacted with internal and external law enforcement officials in a professional manner to maintain public safety.
- Provided a safe environment for citizens disclosing sensitive matters.
- Safeguarded confidential and law enforcement sensitive information and maintained detailed computerized logs.
Education
Bachelor of Science - Criminal Justice, American Sign Language
Northeastern University
Boston, MA12-2020
Skills
- Proficient in Microsoft Office
- Conflict resolution expertise
- Benefits administration
- Comprehensive documentation skills
- Fluent in Spanish
- Experienced in conversational American Sign Language
- Meticulous attention to detail
Timeline
Benefits Representative
Harvard University
07.2024 - Current
Office Manager
Boston Police Department
09.2023 - 07.2024
Head Clerk Secretary
Boston Police Department
12.2021 - 09.2023
911 Call Taker
Boston Police Department
12.2020 - 12.2022
Bachelor of Science - Criminal Justice, American Sign Language
Northeastern University
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