Koren Davis
Jamaica Plain
Summary
Accomplished security professional with a proven track record at Northeast Security Inc, excelling in threat assessment and emergency response. Leveraged superior customer service and complex problem-solving skills to enhance safety and satisfaction. Successfully trained new staff, improving protocol adherence by 30%. Skilled in CCTV surveillance and access control, ensuring comprehensive security management.
Overview
7
7
years of professional experience
Work History
Overnight Security Officer
Northeast Security Inc
06.2023 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security breaches.
- Assisted in training new staff on security protocols and emergency procedures.
- Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution.
Security Officer
United Security Services
06.2021 - 06.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
Bell Attendant
Marriott
01.2020 - 06.2021
- Delivered exceptional guest service by greeting and assisting arriving guests promptly.
- Managed luggage handling and storage, ensuring safe transport to guest rooms.
- Coordinated transportation arrangements, including taxis and shuttle services for guests.
- Maintained cleanliness and organization of lobby area, enhancing overall guest experience.
Customer Service Representative
Nordstrom
03.2019 - 01.2020
- Assisted customers with inquiries, ensuring accurate information and timely resolution of issues.
- Maintained product knowledge to provide tailored recommendations that enhanced customer satisfaction.
- Processed transactions efficiently using POS systems, minimizing wait times for customers.
- Collaborated with team members to improve service delivery standards and streamline operations.
Education
Associate of Arts -
Quincy College
Quincy, MAHigh School Diploma -
Quincy High School
Quincy, MASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Complex Problem-solving
- Relationship building and management
- Visitor tracking
- Threat assessment
- Access control management
Timeline
Overnight Security Officer
Northeast Security Inc
06.2023 - Current
Security Officer
United Security Services
06.2021 - 06.2023
Bell Attendant
Marriott
01.2020 - 06.2021
Customer Service Representative
Nordstrom
03.2019 - 01.2020
Associate of Arts -
Quincy College
High School Diploma -
Quincy High School
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