URSULA AKOTH JUMA
Freelancer
Nairobi,NRB
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
2025
2025
years of professional experience
Work History
Freelancer
Contracted
05.2018 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
Freelance Writer
Essayshark & WriterHub
1 2011 - 1 2018
- Wrote high quality papers on various topics, ensuring clarity, accuracy, and adherence to deadline and client’s instructions
- Worked seamlessly with the clients to produce quality content for academic papers, blog posts and other forms of articles
- Maintained a consistent track record of positive feedback from clients
- Maintained a consistent rating score from clients thus meeting the organization’s demands
Freelance Translator & Data Entry
Individual Employer
01.2013 - 01.2015
- Translated documents from English to Kiswahili and vice Versa, ensuring accuracy and cultural relevance
- Performed research and data entry tasks while ensuring accuracy of data, its integrity and confidentiality
- Ensured work flow was consistent regardless of the difference in time zones thus meeting client’s deadlines
Receptionist
Sharzhat General Supplies
01.2008 - 01.2011
- Managed front desk operations, greeting and welcoming clients, answering phone calls and scheduling appointments
- Provided additional administrative support including managing emails, records, maintaining meeting minutes and handling inquiries from existing and potential clients
- Demonstrated excellent customer service skills
Sales Representative
Unilever Kenya
09.2009 - 12.2009
- Managed customer relationships and engagement to promote the sale of Rexona deodorant within the Kenyan market
- Achieved sales targets through effective communication with the consumers
- Provided a detailed report and feedback based on customer interactions to support business operations and decision making
Education
Business Management - Business Management
Kenya Institute of Management
Nairobi, KE 06.2024 - 10.2010
Skills
Ability to learn and adopt effortlessly into new environments
Strong problem solving abilities
Excellent time management
Experience in remote and virtual work environment
Exceptional writing skills
Exceptional research skills
Ability to work comfortably under pressure
Available for remote work
Adaptability
Professionalism
Additional Information
Exceptional writing skills, Exceptional research skills, Can work comfortably under pressure with minimal to no supervision, Available for remote work and flexible schedules
References
Available upon request
Timeline
Business Management - Business Management
Kenya Institute of Management
06.2024 - 10.2010
Freelancer
Contracted
05.2018 - Current
Freelance Translator & Data Entry
Individual Employer
01.2013 - 01.2015
Sales Representative
Unilever Kenya
09.2009 - 12.2009
Receptionist
Sharzhat General Supplies
01.2008 - 01.2011
Freelance Writer
Essayshark & WriterHub
1 2011 - 1 2018
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