Kouadjo Behanzin
Dalton
Summary
Hardworking professional with 14 plus years of experience and a proven knowledge of manufacturing integration, project management, and patient safety.
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Development Professional
Hillcrest Educational Centers
- Evaluated patient behavior and reported changes to clinical team
- Observed safety protocols to minimize accidents and spread of disease
- Maintained thorough and accurate records outlining program operations and participant progress
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Partnered with interdisciplinary teams to implement care plans
- Recommended improved life choices to enhance client outcomes
- Improved operations by working with team members and customers to find workable solutions
- Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, or medical care
- Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions
- Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services
- Lead group counseling sessions that provide support in such areas as grief, stress, or chemical dependency
- Followed Behavior Support Plan by using applied behavior analysis by recording data to ensure client progress
Nursing Unit Assistant
Berkshire Medical Center
04.2025 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Family Case Manager
Servicenet Inc Northhampton
03.2023 - Current
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Assessed community needs and identified resources for social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Participated in community events to promote services and engage with public.
- Advocated for social and community service programs to increase awareness and funding.
- Implemented strategies to increase public awareness of social and community service programs.
- Provided leadership, guidance and support to staff members.
Project Manager
Berkshire Sterile Manufacturing
05.2021 - Current
- Document and manage project scope
- Define and prioritize project tasks
- Establish project goals, requirements, and desired results
- Create, manage, and update project schedules and timeline
- Define, manage and update resources
- Review requirements and specification for work
- Participate in identifying and recruiting project personnel
- Identify and assign duties, responsibilities, and the scope of authority to project team personnel
- Establish schedules and project parameters; develop procedures to accomplish project goals
- Identify and manage project risk
- Identify and manage project issues
- Coordinate the work across multiple projects with other projects staff from various functional departments
- Gather and review status report prepared by project personnel and modify as necessary
- Track the execution process to ensure that project team adheres to reporting requirements
- Facilitate team meetings to discuss and review the work
- Act as focal point for project problem resolution and escalation
- Establish conditions for project closure and manage closure
- Ensure the quality provided and delivered meets that in the agreed plan
- Ensure that the team follows all formal and informal best practices in project management and other initiatives
- Prepare project reports for management, clients or others
- Facilitate interactive sessions
- Deliver presentations as required
- Establish and maintain customer relationships appropriately
- Negotiate with clients to reach optimal delivery resolution
- Manage customer expectations in delivery
- Manage vendor relations, as appropriate
- Exhibit a quality mindset and a willingness to develop
- Demonstrated knowledge of FDA, 21CFR 820, 21 CFR 210 and 211, and other regulatory agency requirements sufficient to apply to quality operations and compliance
Patient Access Coordinator
Berkshire Medical Center
02.2023 - 07.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
Manufacturing Associate
Berkshire Sterile Manufacturing
12.2019 - 05.2021
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures
- Follow instructions and ability to perform assigned tasks as given
- Performs process steps/tasks following written SOP's/BR's
- Frequent communication with supervisor on issues regarding work orders, or shifts in process parameters
- Gives input/makes suggestions to improve process
- Follow all GMP's and safety procedures
- Attend and completes all mandatory training
- Ensure training plan is accurate and up-to-date
- Complete all necessary documentation per the required GMP practices
- Always ensures trainer is present as new process steps/equipment are learned
- Ensures any changes noticed in process parameters are communicated to the next level of supervision
- Participate in presenting the manufacturing areas in a state of audit readiness
- Perform production operations following written SOP's/BR's in accordance with GMPs
- Familiarization with technical issues in the area
- Ability to work shift and off hours, applicable
- Other duties as assigned by the supervisor
Direct Care
Berkshire County ARC
11.2016 - 05.2021
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Maintained clean and well-organized environment to promote client happiness and safety
- Supervised and supported activities of daily living such as medication administration and personal hygiene
- Took and recorded patient temperature, pulse, respiration, and blood pressure to monitor health statistics
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Provide clients with communication assistance, typing their correspondence or obtaining information for them
Direct Care
Guidewire, Inc
03.2017 - 04.2019
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Helped clients maintain daily living standards by assisting with personal hygiene, and grooming needs
- Directed patients in simple prescribed exercises, including passive and active ROM (range of motion) to maintain musculoskeletal functions and increase strength
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
- Monitored vital signs and medication use, documenting variances and concerning responses
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
- Maintaining a clean and well organize environment to promote clients safety
- Transported patients to and from medical, dental and personal care appointments
- Worked to improve patient outlook and daily living through compassionate care
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Educated patients on various resources, services and programs to maximize care
- Evaluated patient behavior and reported changes to clinical team
- Observed safety protocols to minimize accidents and spread of disease
- Maintained thorough and accurate records outlining program operations and participant progress
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations
- Partnered with interdisciplinary teams to implement care plans
- Recommended improved life choices to enhance client outcomes
- Improved operations by working with team members and customers to find workable solutions
Education
Bachelor of Science - Health Science
Massachussetts College of Liberal Art
North Adams, MA12-2024
AS - Criminal Justice
BERKSHIRE COMMUNITY COLLEGE
12.2017
AS - Respiratory Therapy
Berkshire Community College
06.2017
Skills
- Bilingual (French, English)
- Excel
- Word
- PowerPoint
- Agile Project Management
- Foundation of Project Management
- Project Initiation: Starting a Successful Project
- Valid Driver's license
- Goal setting
- Youth mentoring
- Counseling best practices
- Youth behavior management
- Behavior management
- Regulatory compliance
Certification
- CNA - Certified Nurse Assistant
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Nursing Unit Assistant
Berkshire Medical Center
04.2025 - Current
Family Case Manager
Servicenet Inc Northhampton
03.2023 - Current
Patient Access Coordinator
Berkshire Medical Center
02.2023 - 07.2024
Project Manager
Berkshire Sterile Manufacturing
05.2021 - Current
Manufacturing Associate
Berkshire Sterile Manufacturing
12.2019 - 05.2021
Direct Care
Guidewire, Inc
03.2017 - 04.2019
Direct Care
Berkshire County ARC
11.2016 - 05.2021
Youth Development Professional
Hillcrest Educational Centers
AS - Criminal Justice
BERKSHIRE COMMUNITY COLLEGE
Bachelor of Science - Health Science
Massachussetts College of Liberal Art
AS - Respiratory Therapy
Berkshire Community College
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