Krista Cortissoz
Lowell,MA
Summary
Dynamic retail professional with a proven track record at Kendra Scott, excelling in customer service and visual merchandising. Skilled in team leadership and project planning, I enhanced store performance through strategic product displays and effective problem resolution, fostering a loyal customer base and mentoring future leaders.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager - Flagship
Kendra Scott
06.2025 - Current
- Assists in daily operations to ensure smooth store functionality and exceptional customer service.
- Supports inventory management processes, including stock replenishment and organization on sales floor.
- Trains new employees on store policies, procedures, and customer engagement techniques.
- Handles customer inquiries and resolves issues to enhance satisfaction and loyalty.
- Collaborates with team members to maintain visual merchandising standards and promote seasonal promotions.
- Monitors sales trends and provides feedback to senior management for strategic planning purposes.
- Engages in regular communication with staff to foster a positive team environment and improve morale.
- Enhances store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotates merchandise and displays to feature new products and promotions.
- Assists the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervises and evaluates staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviews, hires, and trains staff associates and equipped to comply with company policies and procedures.
District Visual Champion New England
Kendra Scott
04.2025 - Current
- Oversees visual merchandising in our New England market.
- Attends and participates in new store openings.
- Partners with Home Office and collaborates with other DVC's to relay communication to store levels
- Attends District visits and helps to assess each store's business.
- Partners with District Manager to review and provide feedback on store maps and store photos.
- Monitors inventory levels, ensuring adequate supplies for smooth operations.
- Leads team meetings to enhance communication and address operational challenges.
- Coordinates project timelines to ensure timely completion of departmental goals.
- Develops training materials for new employees to foster onboarding efficiency.
- Mentors junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Assistant Store Manager
Kendra Scott
04.2024 - 06.2025
Assistant Store Manager of Visual Merchandising
Altar'd State
12.2022 - 04.2024
Assistant Store Manager of Visual Merchandising
Altar'd State
08.2020 - 12.2022
Education
Bachelor of Science - Communication And Journalism, Psychology
Suffolk University
Boston, MA05-2020
Skills
- Effective problem resolution
- Customer service
- Collaborative team management
- Team leadership
- Project planning and prioritization
- Guiding professional growth
- Business insight and analysis
- Product display optimization
- Visual presentation design
Languages
English
Native or Bilingual
Cambodian
Native or Bilingual
Timeline
Assistant Store Manager - Flagship
Kendra Scott
06.2025 - Current
District Visual Champion New England
Kendra Scott
04.2025 - Current
Assistant Store Manager
Kendra Scott
04.2024 - 06.2025
Assistant Store Manager of Visual Merchandising
Altar'd State
12.2022 - 04.2024
Assistant Store Manager of Visual Merchandising
Altar'd State
08.2020 - 12.2022
Bachelor of Science - Communication And Journalism, Psychology
Suffolk University