Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Krista Cortissoz

Lowell,MA

Summary

Dynamic retail professional with a proven track record at Kendra Scott, excelling in customer service and visual merchandising. Skilled in team leadership and project planning, I enhanced store performance through strategic product displays and effective problem resolution, fostering a loyal customer base and mentoring future leaders.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager - Flagship

Kendra Scott
06.2025 - Current
  • Assists in daily operations to ensure smooth store functionality and exceptional customer service.
  • Supports inventory management processes, including stock replenishment and organization on sales floor.
  • Trains new employees on store policies, procedures, and customer engagement techniques.
  • Handles customer inquiries and resolves issues to enhance satisfaction and loyalty.
  • Collaborates with team members to maintain visual merchandising standards and promote seasonal promotions.
  • Monitors sales trends and provides feedback to senior management for strategic planning purposes.
  • Engages in regular communication with staff to foster a positive team environment and improve morale.
  • Enhances store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotates merchandise and displays to feature new products and promotions.
  • Assists the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervises and evaluates staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interviews, hires, and trains staff associates and equipped to comply with company policies and procedures.

District Visual Champion New England

Kendra Scott
04.2025 - Current
  • Oversees visual merchandising in our New England market.
  • Attends and participates in new store openings.
  • Partners with Home Office and collaborates with other DVC's to relay communication to store levels
  • Attends District visits and helps to assess each store's business.
  • Partners with District Manager to review and provide feedback on store maps and store photos.
  • Monitors inventory levels, ensuring adequate supplies for smooth operations.
  • Leads team meetings to enhance communication and address operational challenges.
  • Coordinates project timelines to ensure timely completion of departmental goals.
  • Develops training materials for new employees to foster onboarding efficiency.
  • Mentors junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Assistant Store Manager

Kendra Scott
04.2024 - 06.2025

Assistant Store Manager of Visual Merchandising

Altar'd State
12.2022 - 04.2024

Assistant Store Manager of Visual Merchandising

Altar'd State
08.2020 - 12.2022

Education

Bachelor of Science - Communication And Journalism, Psychology

Suffolk University
Boston, MA
05-2020

Skills

  • Effective problem resolution
  • Customer service
  • Collaborative team management
  • Team leadership
  • Project planning and prioritization
  • Guiding professional growth
  • Business insight and analysis
  • Product display optimization
  • Visual presentation design

Languages

English
Native or Bilingual
Cambodian
Native or Bilingual

Timeline

Assistant Store Manager - Flagship

Kendra Scott
06.2025 - Current

District Visual Champion New England

Kendra Scott
04.2025 - Current

Assistant Store Manager

Kendra Scott
04.2024 - 06.2025

Assistant Store Manager of Visual Merchandising

Altar'd State
12.2022 - 04.2024

Assistant Store Manager of Visual Merchandising

Altar'd State
08.2020 - 12.2022

Bachelor of Science - Communication And Journalism, Psychology

Suffolk University

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Krista Cortissoz