Krista Heraty
Pembroke
Summary
Detail-oriented Operations Manager with strong capabilities in inventory control and process optimization. Known for training staff on customer service best practices, contributing to elevated service levels and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Operations Manager/Shift Supervisor, Rx
CVS Pharmacy
Pembroke
10.2022 - Current
- Streamlined daily operations, improving pharmacy workflow efficiency.
- Supervised employee workflow, maximizing productivity and maintaining quality standards.
- Managed training scheduling and inventory control processes effectively.
- Oversaw inventory management, aligning stock levels with demand.
- Trained staff on customer service best practices and operational procedures.
- Collaborated with upper management to implement strategic operational improvements.
Delicatessen Clerk
Shaws And Star Market
Marshfield
03.2005 - 10.2018
- Managed inventory control to align stock levels with customer demand, ensuring product availability.
- Ordered supplies to maintain optimal inventory levels and product availability.
- Fulfilled monthly inventory checks in compliance with store policies.
- Operated deli equipment safely, adhering to all health and safety protocols.
- Greeted customers and provided assistance, enhancing overall service experience and satisfaction.
- Responded to telephone inquiries regarding products and services, assisting customers in decision-making.
- Trained new employees on operational procedures and customer service standards, fostering a knowledgeable team.
Bank Teller
Webster Bank
Brockton
2006 - 2008
- Processed customer transactions with a focus on accuracy and efficiency at Webster Bank, contributing to smooth daily operations.
- Reconciled cash drawer regularly to ensure integrity and accuracy in daily financial reporting.
- Promoted bank services, resulting in increased customer engagement and satisfaction.
Reconciliation Account Specialist
MFS Investment Management Company
Boston
1999 - 2006
- Executed daily reconciliation of client accounts and transactions, ensuring accuracy and compliance.
- Reconciled balance sheet accounts and investigated discrepancies, identifying root causes to prevent future issues.
- Analyzed discrepancies in financial records, facilitating timely resolution.
- Collaborated with internal teams to streamline reconciliation processes, enhancing operational efficiency.
- Prepared comprehensive reports on account variances and reconciliations for management.
- Assisted in creating financial reports for executive review and decision-making.
- Ensured adherence to internal policies, procedures, and relevant laws and regulations.
Education
Associate of Science - Accounting
Johnson & Wales University
Providence, RI05-1999
Skills
- Supply chain management
- Inventory management
- Process optimization
- Workflow efficiency
- Employee training
- Team collaboration
- Customer service
Affiliations
GSEMA 2015-Present, Adult Volunteer and Troop Leader
Timeline
Operations Manager/Shift Supervisor, Rx
CVS Pharmacy
10.2022 - Current
Delicatessen Clerk
Shaws And Star Market
03.2005 - 10.2018
Bank Teller
Webster Bank
2006 - 2008
Reconciliation Account Specialist
MFS Investment Management Company
1999 - 2006
Associate of Science - Accounting
Johnson & Wales University