Kristen Banks
West Yarmouth
Summary
Dynamic and adaptable professional with a strong work ethic, honed at Tugboats, delivering exceptional customer service and fostering guest engagement. Proven ability to train and mentor team members while maintaining high standards in cash handling and communication. Committed to creating positive experiences and enhancing team efficiency in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Server
Tugboats
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained and mentored new servers on menu offerings and customer interaction techniques.
- Managed cash register operations, processing payments accurately and efficiently.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Kindergarten Assistant
Dennis Yarmouth Regional School District
08.2018 - 03.2021
- Assisted lead teacher in daily classroom activities and lesson implementation.
- Supported individual student needs through personalized attention and encouragement.
- Collaborated with team members to create engaging learning environments for children.
- Implemented classroom management strategies to promote positive behavior among students.
- Organized educational materials and resources for effective lesson delivery.
- Observed student interactions to identify areas for improved social skills development.
- Participated in professional development workshops to enhance teaching techniques and strategies.
- Played games with students to increase understanding of subjects.
Research Associate
Mass Biologics Laboratory
08.2007 - 03.2009
- Conducted literature reviews to support ongoing research projects and identify relevant studies.
- Assisted in designing experiments, ensuring adherence to protocols and safety standards.
- Analyzed data using statistical software, contributing to accurate reporting of findings.
- Maintained laboratory equipment, ensuring functionality and compliance with maintenance schedules.
- Collaborated with team members to streamline research processes and improve efficiency.
- Prepared presentations summarizing research outcomes for internal meetings and stakeholder updates.
- Trained new staff on laboratory procedures and best practices, enhancing team capabilities.
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
Education
Master of Science - Occupational Safety And Health
Anna Maria College
Paxton, MA05-2014
Bachelor of Arts - Health Science
Anna Maria College
Paxton, MA05-2007
High School Diploma -
Norton High School
Norton, MA06-2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team player
- Problem-solving
- Excellent communication
- Multitasking
- Multitasking Abilities
- High energy and stamina
- Adaptable and flexible
- Warm and friendly
- Reliable and responsible
Timeline
Server
Tugboats
04.2022 - Current
Kindergarten Assistant
Dennis Yarmouth Regional School District
08.2018 - 03.2021
Research Associate
Mass Biologics Laboratory
08.2007 - 03.2009
Master of Science - Occupational Safety And Health
Anna Maria College
Bachelor of Arts - Health Science
Anna Maria College
High School Diploma -
Norton High School