KRISTEN BOYD
HARWICH,MA
Summary
Motivated professional seeking a full-time role that offers new challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise. Dedicated to delivering high-quality results and exceeding expectations in a fast-paced work environment. Eager to contribute a strong work ethic and passion for continuous learning to a dynamic team. Committed to achieving success and making a positive impact within the organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Relationship Banker III
Cape Cod Five
10.2020 - Current
- Provide exceptional service by assisting clients with inquiries, account management, and resolving issues promptly and professionally.
- Build and maintain long-term relationships with clients by understanding their financial needs and offering tailored banking solutions.
- Adhere to banking regulations, safeguard customer information, and minimize risks by following established protocols.
- Provide support and guidance to colleagues, promoting teamwork and collaboration to enhance overall productivity and efficiency.
- Address and resolve client challenges or concerns while maintaining a positive and professional demeanor.
Assistant Manager
Harwich Paint & Decorating
01.2019 - 01.2020
- Supervised daily operations to meet performance, quality, and service standards.
- Maintained strong customer relationships by responding promptly to service inquiries and ensuring satisfaction.
- Oversee stock levels, organize restocking efforts, and monitor inventory accuracy to prevent shortages or overstocking.
- Help design and maintain appealing displays to highlight new products or promotional items.
Mobility Manager
Cape Cod Regional Transit Authority
01.2016 - 01.2019
- Design and implement strategies to improve mobility solutions, optimize routes, and enhance overall efficiency.
- Established community networks with schools, senior centers, and employers to enhance transportation accessibility.
- Collaborated with stakeholders to develop and implement comprehensive transportation solutions.
- Conduct outreach efforts to inform and gather feedback from the public, tailoring solutions to community needs.
Branch Manager
First Citizens Federal Credit Union
07.2007 - 06.2016
- Led branch operations, ensuring compliance with financial regulations and internal policies.
- Supervised staff performance, fostering professional development.
- Managed customer relationships, resolving issues to enhance satisfaction and loyalty.
- Strengthened cross-selling initiatives by identifying customers' financial needs and recommending suitable products or services.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2020
Skills
- Relationship building and management
- Customer Service-oriented
- Currency handling expertise
- Multitasking Abilities
- Problem-solving skills
- Reliability
- Organizational skills
Certification
- Financial Planner Qualified Professional Certification
- Notary Public
Timeline
Relationship Banker III
Cape Cod Five
10.2020 - Current
Assistant Manager
Harwich Paint & Decorating
01.2019 - 01.2020
Mobility Manager
Cape Cod Regional Transit Authority
01.2016 - 01.2019
Branch Manager
First Citizens Federal Credit Union
07.2007 - 06.2016
Bachelor of Science - Business Administration
Southern New Hampshire University
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