Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Brown

Avon

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

14
14
years of professional experience

Work History

Cash Operations Leader

IKEA
07.2022 - 10.2024
  • Supported daily operational tasks to enhance workflow efficiency.
  • Assisted in maintaining inventory accuracy through diligent tracking methods.
  • Learned and utilized safety protocols and tools for effective operations.
  • Contributed to team efforts by executing routine tasks with attention to detail.
  • Engaged in training sessions to develop knowledge of operational best practices.
  • Demonstrated flexibility in handling diverse responsibilities within a fast-paced environment.
  • Enhanced team productivity with effective communication, collaboration, and training initiatives.
  • Supervised staff recruitment, development, and retention initiatives for a high-performing team environment.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Visual Merchandising Team Leader

Target
05.2018 - 11.2022
  • Led visual merchandising initiatives to enhance product presentation and customer engagement.
  • Developed and implemented seasonal display strategies aligning with corporate branding guidelines.
  • Collaborated with cross-functional teams to optimize inventory placement and flow within store layouts.
  • Trained and mentored team members on visual merchandising standards and best practices.
  • Conducted regular assessments of displays, ensuring compliance with company visual standards and policies.
  • Fostered a creative environment by encouraging innovative ideas from team members for merchandise displays.
  • Boosted sales performance by strategically placing high-demand products in prominent locations.

General Merchandise Leader

Target
11.2021 - 07.2022
  • Directed inventory management processes to optimize stock levels and minimize shrinkage.
  • Analyzed sales trends to develop strategic merchandising plans that increased product visibility.
  • Implemented training programs for staff, enhancing customer service and operational efficiency.
  • Coordinated promotional events, improving customer engagement and driving foot traffic to the store.
  • Managed vendor relationships, negotiating terms that enhanced product offerings and pricing strategies.
  • Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Analyzed sales data to identify trends and opportunities for growth within various product categories.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.

Assistant Store Manager

Torrid
12.2016 - 05.2018
  • Supervised daily operations to ensure efficient workflow and optimal customer service.
  • Trained and mentored staff on best practices in sales and customer engagement.
  • Implemented inventory management strategies to enhance stock accuracy and reduce shrinkage.
  • Analyzed sales data to identify trends, inform merchandising decisions, and drive promotional activities.
  • Collaborated with upper management to develop effective marketing initiatives for seasonal promotions.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
  • Conducted regular team meetings to communicate goals, expectations, and performance updates effectively.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Assistant Store Manager

Dress Barn
03.2014 - 11.2016
  • Optimized store layout based on customer behavior analysis to improve shopping experience and sales flow.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Representative and Bridal Consult

Davids Bridal
01.2011 - 03.2014
  • Resolved customer inquiries efficiently using CRM software, enhancing overall satisfaction levels.
  • Streamlined communication processes between departments to improve response times and service delivery.
  • Collaborated with cross-functional teams to launch new service initiatives, aligning customer needs with business goals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Avon Middle High School
Avon, MA
06-2005

Skills

  • Collaboration and teamwork
  • Operational excellence
  • Safety management
  • Innovation and creativity
  • Organizational development
  • Logistics management
  • Workforce planning
  • Cost reduction
  • Key performance indicators
  • Cross-functional coordination
  • Warehouse operations
  • Customer relations

Timeline

Cash Operations Leader

IKEA
07.2022 - 10.2024

General Merchandise Leader

Target
11.2021 - 07.2022

Visual Merchandising Team Leader

Target
05.2018 - 11.2022

Assistant Store Manager

Torrid
12.2016 - 05.2018

Assistant Store Manager

Dress Barn
03.2014 - 11.2016

Customer Service Representative and Bridal Consult

Davids Bridal
01.2011 - 03.2014

High School Diploma -

Avon Middle High School

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Kristen Brown