Kristen Brunelle
Worcester
Summary
Diligent Assistant Manager with a proven track record at The Vault, excelling in team leadership and operational oversight. Skilled in staff training, conflict resolution and process improvement, I enhanced operational efficiency and improved customer satisfaction rates. Committed to fostering a collaborative environment, I effectively mentored junior staff, driving professional growth and loyalty.
Consistently achieves goals through collaborative efforts and adaptability to changing demands.
Overview
12
12
years of professional experience
Work History
Assistant Manager
The Vault
2020.12 - Current
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Mentored junior staff members, fostering professional development and promoting a collaborative work environment.
- Facilitated regular team meetings to discuss operational challenges, encouraging open communication and problem-solving solutions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Implemented staff training programs to elevate service standards and knowledge.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a loyal customer base using Alpine IQ increasing repeat business in-store visits.
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
- Oversaw and maintained records of necessary training required by the CCC.
Machine Operator
Gentex
2019.04 - 2020.12
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Monitored equipment performance, diagnosing issues and implementing corrective actions as needed.
- Trained new operators on machinery usage, safety standards, and quality control procedures.
- Collaborated with team members to optimize workflow and reduce downtime during operations.
- Oversaw daily machine setup and adjustments for varying product specifications and quality standards.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Collaborated with team members to optimize production processes and improve overall performance.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Achieved record-breaking production levels, meticulously orchestrating machine schedules and workflows.
- Fostered team-oriented environment, training new operators on machinery and best practices.
- Elevated team morale and productivity by leading by example and providing support where needed.
- Contributed to product innovation by suggesting improvements to machine settings for new materials.
- Worked alongside higher ups to communicate with our customers to provide utmost satisfaction.
Team Leader
Taco Bell
2017.09 - 2019.04
- Led team to achieve operational goals, enhancing overall productivity and efficiency.
- Implemented process improvements that reduced errors and streamlined workflows.
- Facilitated communication between departments to ensure project alignment and success.
- Resolved conflicts within the team, maintaining a positive work atmosphere conducive to collaboration.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier
Stop & Shop
2014.08 - 2017.09
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Enhanced customer experience by providing prompt service and support.
- Trained new staff on register operations and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
No Degree - Psychology
Worcester State University
Worcester, Massachusetts, MAHigh School Diploma -
Shepherd Hill Regional High School
Dudley, MA2017-05
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Hiring
- Employee scheduling
- Customer rapport
- Policy enforcement
- Employee performance evaluations
- Compliance
Timeline
Assistant Manager
The Vault
2020.12 - Current
Machine Operator
Gentex
2019.04 - 2020.12
Team Leader
Taco Bell
2017.09 - 2019.04
Cashier
Stop & Shop
2014.08 - 2017.09
No Degree - Psychology
Worcester State University
High School Diploma -
Shepherd Hill Regional High School