Kristen Cooper
Westborough
Summary
Medical office administrator with 2 years of experience in healthcare operations, focusing on appointment scheduling, medical records management, and insurance verification. Demonstrated success in improving patient care through effective teamwork and efficient task execution. Proficient in data entry, laboratory techniques, and medical terminology, consistently providing exceptional service in high-pressure environments. Experienced in training new staff on office policies and managing insurance verifications, including FMLA and workers' compensation claims.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
CMP (Podiatry)
03.2024 - Current
- > Coordinated patient check-in, verifying insurance and collecting paperwork for accurate billing.
- > Trained new staff on procedures and software, ensuring efficient onboarding.
- > Maintained organized patient records, complying with HIPAA for easy retrieval.
- > Performed data entry accurately while safeguarding patient confidentiality.
- > Monitored industry trends through ongoing education relevant to medical administration.
- > Liaised with patients and providers to expedite authorizations for treatments.
- > Managed referrals to specialists, providing necessary documentation promptly.
- > Supervised front desk operations, handling scheduling, calls, and patient greetings.
- Trained new administrative staff on office procedures and software applications effectively.
- Collaborated with healthcare providers to streamline communication regarding patient care needs.
- Facilitated communication between patients and medical professionals, enhancing overall service delivery.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports Obtained prior authorizations and referrals when needed.
Specimen Processor
Labcorp
07.2022 - 12.2023
- Processing specimens, data entry & coding.
- Conducted routine and specialized laboratory tests, ensuring adherence to quality control protocols.
- Reviewed and interpreted test results, collaborating with healthcare teams to support patient care decisions.
- Ensured compliance with regulatory standards and accreditation requirements through regular audits and inspections.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
Stay at Home Mom
Homemaker's
01.2008 - 07.2022
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Obtained scanned records and uploaded them into the database.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Added new material to file records and created new records.
- Reviewed and updated client correspondence files and scheduling database.
Education
Medical Billing And Coding
Salter School
MA09.2015
GED - undefined
Adult Learning Center
Worcester, MA01.2013
Skills
- Training and development
- Patient care techniques
- Medical office experience
- Executive support
- Communication skills
- Athenahealth proficiency
- Leadership skills
- Medical administrative support
- Microsoft Outlook expertise
- Medical records management
- Typing proficiency
- ICD coding knowledge
- Patient referrals management
- Laboratory techniques
- Payment processing in healthcare
- Medical terminology expertise
- Insurance coordination
- HIPAA compliance knowledge
- Healthcare management skills
- EHR access control systems expertise
- Customer service excellence
- Organizational skills
- Appointment scheduling proficiency
- Data collection and analysis
- Medical office experience
- Customer Service
Certification
- Driver's License
- Certified HIPAA Professional (CHP) February 2025 to February 2026
- Certified in Healthcare Compliance (CHC)
Timeline
Medical Office Administrator
CMP (Podiatry)
03.2024 - Current
Specimen Processor
Labcorp
07.2022 - 12.2023
Stay at Home Mom
Homemaker's
01.2008 - 07.2022
GED - undefined
Adult Learning Center
Medical Billing And Coding
Salter School
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