Kristen Daniels
Groveland
Summary
With over 27 years of experience managing transcription projects, leading teams, and maintaining client relationships, I specialize in transcription for market research, legal, business, and academic fields. I am committed to delivering exceptional customer service while meeting tight deadlines. A detail-oriented professional with strong communication and project management skills, I excel at multitasking efficiently in fast-paced environments.
Overview
39
39
years of professional experience
Work History
Owner
Wordprocessing Etc.
03.1998 - Current
- Manage day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Transcribing verbatim and non verbatim one on one interviews, focus groups, seminars; manuscripts
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Enhanced transcription accuracy by diligently proofreading, researching and editing final documents.
- Effectively prioritized workload to balance multiple projects concurrently without compromising quality or deadline adherence.
Legal Secretary
Hamel, Deshaies & Gagliardi
04.1986 - 03.1998
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Provided exceptional customer service when greeting clients and answering phone calls. Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Transcribed legal documents and phone conversations.
- Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
Education
Associate of Arts - Accounting
Northern Essex Community College
Haverhill, MASkills
- Effective Verbal and written Communication
- Transcription with 85wpm
- Proficient in Word, Express Scribe both on Windows and Mac
- Excellent Time Management and Organization
Timeline
Owner
Wordprocessing Etc.
03.1998 - Current
Legal Secretary
Hamel, Deshaies & Gagliardi
04.1986 - 03.1998
Associate of Arts - Accounting
Northern Essex Community College
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