Kristen Donahue
Berlin
Summary
Dynamic business owner with a proven track record in pet care at Both Paws Pet Care, excelling in customer service and business planning. Skilled in bookkeeping and financial management, I developed personalized care plans and ensured client satisfaction, demonstrating attention to detail and a commitment to excellence in every interaction.
Overview
19
19
years of professional experience
Work History
Business Owner
Both Paws Pet Care
05.2011 - Current
- Cared for various breeds of pets, including farm animals.
- Met with new clients and developed personalized pet care plans to meet their specific needs.
- Managed daily operations, ensuring client satisfaction.
- Administered medication to pets in my care.
- Managed financial operations, including financial reporting.
Boarding Kennel Staff
The Barkwood Inn
05.2010 - 05.2011
- Provided daily care and supervision for dogs in a safe, engaging environment.
- Assisted with feeding, walking, and administering medications as needed.
- Monitored dog behavior to ensure safety and facilitate positive interactions.
- Maintained cleanliness of play areas and sleeping quarters to promote hygiene.
- Engaged dogs in play activities to foster social skills and reduce anxiety.
- Communicated pet needs and concerns effectively with pet owners during drop-off/pick-up.
- Followed established protocols for emergency situations, ensuring swift response.
- Provided basic grooming services such as brushing coats, trimming nails, and cleaning ears when necessary for improved hygiene and comfort of the pets.
- Administered medications as needed, ensuring pets’ health needs were accurately met according to owner instructions.
- Contributed to a welcoming atmosphere by greeting clients professionally at drop-off and pick-up times while addressing any questions or concerns they had.
- Maintained detailed records of each pet's history, preferences, and medical information, promoting individualized care for every dog in our facility.
Bookkeeper
Post Road Used Auto Parts
06.2016 - 08.2020
- Maintained and processed invoices, deposits, and money logs.
- Maintained car logs, both written and with Excel.
Receptionist
Westside Animal Clinic
10.2011 - 05.2012
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between clients and veterinary staff to streamline service delivery.
- Maintained accurate records of patient information and treatment history using clinic management software.
Sales Associate
Marshalls
10.2006 - 06.2010
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and organization on the sales floor.
- Collaborated with team members to create visually appealing product displays that enhanced customer experience.
- Trained new associates on company policies, procedures, and customer interaction best practices.
Education
Associate of Science - Animal Care
Becker College
Worcester05.2011
Skills
- Customer service
- Attention to detail
- Driven and determined
- Business planning
- Bookkeeping
Timeline
Bookkeeper
Post Road Used Auto Parts
06.2016 - 08.2020
Receptionist
Westside Animal Clinic
10.2011 - 05.2012
Business Owner
Both Paws Pet Care
05.2011 - Current
Boarding Kennel Staff
The Barkwood Inn
05.2010 - 05.2011
Sales Associate
Marshalls
10.2006 - 06.2010
Associate of Science - Animal Care
Becker College