Kristen Fonseca-Ferreira
New Bedford
Summary
Experienced Assistant Manager/Receptionist with 13 years in team leadership and operational support. Skilled in scheduling, staff training, and problem-solving to enhance efficiency and ensure health regulation compliance. Focused on improving team performance and delivering outstanding customer service in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Klibanoff Eye Associates
Pawtucket
05.2013 - Current
- Managed schedules, organized work functions, and oversaw daily operations of office with 14 employees, ensuring smooth workflow and team coordination.
- Coordinated scheduling and patient appointments for optimal workflow.
- Scheduled patient appointments and communicated with referrals to coordinate visits with other specialists.
- Trained and mentored new staff on office procedures and systems.
- Provide guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruit and train new employees to meet job requirements.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved patient inquiries and concerns with effective communication.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Implemented inventory management practices for medical supplies.
- Maintained compliance with health regulations and standards in the clinic.
- Verified insurance coverage for over 500 patients weekly, facilitating timely access to care.
- Submit Prior Authorizations requests to insurance companies for medication coverage from Physician office.
- Call Doctors offices and insurance agencies to obtain prior authorizations for medical visits.
Education
High School Diploma -
William E Tolman High School
Pawtucket, RI06-2011
Some College (No Degree) - Psychology
Rhode Island College
Providence, RISkills
Insurance verification management
- Insurance Verification
- Prior authorization processing
- Appointment scheduling
- Patient relations
- Customer service and satisfaction
- Management/Receptionist
- Office administration
- Scheduling and planning
- Employee supervision
- Employee scheduling
- Employee performance evaluation
- Staff supervision
- Team leadership
- Workflow optimization
- Employee training
- Staff training and development
- Staff development
- Conflict resolution
- Reporting and documenting
- Recruitment and hiring
- Inventory control
- Time management
- Multitasking and organization
- Problem-solving
- Phone answering
- Insurance billing
- Payment collection
- Team collaboration
Timeline
Assistant Manager
Klibanoff Eye Associates
05.2013 - Current
High School Diploma -
William E Tolman High School
Some College (No Degree) - Psychology
Rhode Island College