Kristen Reid
Swansea
Summary
Dedicated Human Services professional with a successful 23-year career at Kennedy Donovan Center including a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Demonstrated excellence in regulatory compliance and staff management, fostering teamwork and collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shared Living Assistant Director
Kennedy Donovan Center
10.2023 - Current
- Oversaw daily operations of the Shared Living Department within all three locations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw the recruitment, hiring, and training process for new Case Managers.
- Completed monthly billing accurately
- Participated in intake assessments and facilitated smooth transitions between care settings.
- Provided crisis intervention support when necessary, utilizing de-escalation techniques and coordinating appropriate follow-up care.
- Reviewed and submitted Incident Reports in HCSIS.
- Managed complex client caseloads while maintaining strong relationships with external partners such as funding sources, healthcare providers, family members, and day programs.
- Built a positive work environment that promoted employee satisfaction, retention, and professional growth by fostering open communication and providing regular feedback to seven Case Managers.
- Updated client documentation for accurate, compliant and current records.
Human Rights Committee Coordinator
Kennedy Donovan Center
01.2008 - Current
- Organized and facilitated quarterly Human Rights Committee meetings.
- Drafted and submitted meeting minutes.
- Coordinated, generated or created documents to distribute to committee.
- Generated and distributed yearly Human Rights documentation to Guardians and Families.
- Facilitated training sessions for Human Rights Committee members, providing them with essential tools they needed to contribute effectively upon assuming their roles.
- Recruited and secured several Human Rights Committee members.
- Met with OQE staff during OQE reviews to speak on agency Human Rights trainings and Human Rights Committee
Shared Living Supervisor
Kennedy Donovan Center
03.2021 - 10.2023
- Oversaw daily operations of the Shared Living Department out of the Foxboro office overseeing three Case Managers.
- Collected, reviewed, and assisted with inputting information into Icentrix database system.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Completed bi-weekly Caregiver payroll and monthly billing efficiently
- Reviewed all financial records for individual's receiving care
- Reviewed all HCSIS assessments prior to being submitted
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Provided after hours on-call
Quality Assurance
Kennedy Donovan Center
09.2010 - 03.2021
- Oversaw quality assurance measures, upholding company standards across all documentations in the Shared Living Department.
- Reduced medication errors by conducting thorough quality assurance checks on all prescriptions.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Exceeded quality assurance standards through diligent attention to detail and commitment to excellence.
Shared Living Case Manager
Kennedy Donovan Center
09.2006 - 09.2010
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of individual's situations, identifying issues, goals, and necessary interventions.
- Participated in yearly ISP meetings
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained professional relationships with family members, Guardians, Service Coordinators and Support Staff.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Adult Family Care Case Manager
Kennedy Donovan Center
10.2004 - 09.2006
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of individual's situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained professional relationships with family members, Guardians, Service Coordinators and Support Staff.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Ensured compliance with regulatory requirements through diligent adherence to established policies and procedures.
Shared Living Case Manager
Kennedy Donovan Center
04.2002 - 10.2004
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of individual's situations, identifying issues, goals, and necessary interventions.
- Participated in yearly ISP meetings
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained professional relationships with family members, Guardians, Service Coordinators and Support Staff.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Foster Care Intern
Kennedy Donovan Center
01.2002 - 04.2002
- Gained valuable hands-on experience working within the Foster Care Department, applying learned concepts directly into relevant situations.
- Completed monthly home visits and required documentation.
Education
Bachelor of Arts - Human Services
UMass Dartmouth
North Dartmouth, MA06-2002
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Staff development
- Regulatory compliance
- Team operations
- Employee relations
- Task delegation
- Program coordination
- Crisis management
- Meeting facilitation
- Team leadership
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Shared Living Assistant Director
Kennedy Donovan Center
10.2023 - Current
Shared Living Supervisor
Kennedy Donovan Center
03.2021 - 10.2023
Quality Assurance
Kennedy Donovan Center
09.2010 - 03.2021
Human Rights Committee Coordinator
Kennedy Donovan Center
01.2008 - Current
Shared Living Case Manager
Kennedy Donovan Center
09.2006 - 09.2010
Adult Family Care Case Manager
Kennedy Donovan Center
10.2004 - 09.2006
Shared Living Case Manager
Kennedy Donovan Center
04.2002 - 10.2004
Foster Care Intern
Kennedy Donovan Center
01.2002 - 04.2002
- First Aid Certification
- CPR/AED Certification
Bachelor of Arts - Human Services
UMass Dartmouth
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