Kristen Utorka
Norwood,ME
Summary
Seeking a challenging position in the customer service industry by providing the highest level of customer service to customers and staff. A focused, determined, attentive and intuitive human who specializes in working with customers to give optimal customer service.
Overview
8
8
years of professional experience
Work History
Accounting Generalist
Amalie Ann George,CPA,PC
Needham, MA
01.2023 - Current
- Served as a trusted resource for colleagues seeking guidance on complex accounting matters or system issues.
- Assists with business development and account leads
- Maintained organized filing system for all accounting documents, facilitating easy access to important information when needed.
- Provided crucial support during tax season by gathering required documents and coordinating communication between internal departments and external tax professionals.
- Handled day-to-day accounting processes to drive financial accuracy.
- Oversaw payroll processing, guaranteeing accurate calculations and timely distribution of employee payments while avoiding costly penalties related to tax withholdings or reporting errors.
Life Enrichment Coordinator
Wingate Residences
Needham, MA
12.2021 - 01.2023
- Employee of the month - February 2022
- Encouraged social interaction and relationship-building among residents by facilitating group activities, clubs, and discussion sessions tailored to common interests.
- Leads and implements one-on-ones, small and large group activities according to the program schedule
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Collaborates with other life enrichment assistants to develop a monthly calender
- Demonstrates knowledge about residents in regard to background, participation needs, physical abilities, interests and cognitive capacity
Concierge
Wingate Residences
Needham, MA
05.2021 - 12.2021
- Welcomes visitors by greeting them
- Answering or referring all phone or walk -in inquires
- Assists with other related clerical duties such as photocopying, faxing, filling and collating
- Ability to comfortably interact with individuals of all professional levels
- Ability to multitask in a fast paced environment
- Ability to assist residents with there questions or concerns
Dining Room Server
New Pond Village
Walpole, MA
08.2018 - 12.2021
- Takes food and beverage orders from residents and serves meals on a timely basis that are both presentable
- Sets up and delivers meals trays to residents homes
- Handles requests from residents who require assistance with meal selection or have specific needs
- Sets up dining room for next schedules meal
- Follows established infection control procedures when preforming daily tasks
- Ensures all good service areas are maintained in a clean and safe manner
- Assists in inventorying supplies
Drive-Thru Cashier/Crew Member
Mcdonalds
Walpole, MA
08.2017 - 08.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
Education
High School Diploma -
Norwood High School
Norwood, MASkills
- Bank reconciliation
- Microsoft Excel expertise
- Invoice processing
- Tax preparation
- Customer service
- Payroll processing
Timeline
Accounting Generalist
Amalie Ann George,CPA,PC
01.2023 - Current
Life Enrichment Coordinator
Wingate Residences
12.2021 - 01.2023
Concierge
Wingate Residences
05.2021 - 12.2021
Dining Room Server
New Pond Village
08.2018 - 12.2021
Drive-Thru Cashier/Crew Member
Mcdonalds
08.2017 - 08.2018
High School Diploma -
Norwood High School