Kristen Utorka
Norwood,ME
Summary
Seeking a challenging position in the customer service industry by providing the highest level of customer service to customers and staff. A focused, determined, attentive and intuitive human who specializes in working with customers to give optimal customer service.
Overview
8
8
years of professional experience
Work History
Accounting Generalist
Amalie Ann George,CPA,PC
01.2023 - Current
- Served as a trusted resource for colleagues seeking guidance on complex accounting matters or system issues.
- Assists with business development and account leads
- Maintained organized filing system for all accounting documents, facilitating easy access to important information when needed.
- Provided crucial support during tax season by gathering required documents and coordinating communication between internal departments and external tax professionals.
- Handled day-to-day accounting processes to drive financial accuracy.
- Oversaw payroll processing, guaranteeing accurate calculations and timely distribution of employee payments while avoiding costly penalties related to tax withholdings or reporting errors.
Life Enrichment Coordinator
Wingate Residences
12.2021 - 01.2023
- Employee of the month - February 2022
- Encouraged social interaction and relationship-building among residents by facilitating group activities, clubs, and discussion sessions tailored to common interests.
- Leads and implements one-on-ones, small and large group activities according to the program schedule
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Collaborates with other life enrichment assistants to develop a monthly calender
- Demonstrates knowledge about residents in regard to background, participation needs, physical abilities, interests and cognitive capacity
Concierge
Wingate Residences
05.2021 - 12.2021
- Welcomes visitors by greeting them
- Answering or referring all phone or walk -in inquires
- Assists with other related clerical duties such as photocopying, faxing, filling and collating
- Ability to comfortably interact with individuals of all professional levels
- Ability to multitask in a fast paced environment
- Ability to assist residents with there questions or concerns
Dining Room Server
New Pond Village
08.2018 - 12.2021
- Takes food and beverage orders from residents and serves meals on a timely basis that are both presentable
- Sets up and delivers meals trays to residents homes
- Handles requests from residents who require assistance with meal selection or have specific needs
- Sets up dining room for next schedules meal
- Follows established infection control procedures when preforming daily tasks
- Ensures all good service areas are maintained in a clean and safe manner
- Assists in inventorying supplies
Drive-Thru Cashier/Crew Member
Mcdonalds
08.2017 - 08.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Developed strong communication skills while interacting with diverse clientele daily.
Education
High School Diploma -
Norwood High School
Norwood, MASkills
- Bank reconciliation
- Microsoft Excel expertise
- Invoice processing
- Tax preparation
- Customer service
- Payroll processing
Timeline
Accounting Generalist
Amalie Ann George,CPA,PC
01.2023 - Current
Life Enrichment Coordinator
Wingate Residences
12.2021 - 01.2023
Concierge
Wingate Residences
05.2021 - 12.2021
Dining Room Server
New Pond Village
08.2018 - 12.2021
Drive-Thru Cashier/Crew Member
Mcdonalds
08.2017 - 08.2018
High School Diploma -
Norwood High School
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