Kristi Miller
Amesbury
Summary
I have experience with customer service in person, over the phone, and over email. I know how to take customer orders and help them with customer service issues as well, including tracking packages, sending replacement orders, and processing charges and refunds.
I would also pair with new representatives and help train when they were in training class and their first day on the phones.
I worked with programs like Anzio, Accuterm, Kana, eGain, BrightPattern, Adobe Digital Editions, and Adobe Acrobat Reader.
I learned the process of downloading eBooks and audio downloads to computers, laptops, smartphones, and tablets. As a Digital Specialist, I would assist customers with this process.
Overview
2027
2027
years of professional experience
Work History
Digital Specialist
Christianbook
Peabody, MA
08.2016 - 05.2026
I learned how to download digital products like eBooks and audio downloads, and would assist customers who needed help with downloading or if they had questions about digital products. I would also answer customer emails and customer chats as well. I have also assisted with website and app testing when there were new updates being made on the website or the app used for eBooks.
Customer Service Representative
Christianbook
Peabody, MA
08.2011 - 08.2016
I would take phone calls for customers who wanted to place an order or needed help with an order they already placed. I would assist with replacement orders, tracking packages, processing refunds or charges.
Drive-Thru Cashier
Sonic Drive-In
Peabody, MA
2010 - 2011
I would take orders in the drive-thru, take payment, and also help gather items for the customer's order.
Cashier
Market Basket
Middleton, MA
2007 - 2009
I learned how to use a cash register and would check out customer's groceries.
Education
High School Diploma -
Masconomet Regional High School
Boxford, MA06-2010
Skills
- System testing
- Mobile testing
- Customer service
- Problem-solving
- Critical thinking
- Attention to detail
- Documentation and reporting
- Troubleshooting and resolution
Timeline
Digital Specialist
Christianbook
08.2016 - 05.2026
Customer Service Representative
Christianbook
08.2011 - 08.2016
Drive-Thru Cashier
Sonic Drive-In
2010 - 2011
Cashier
Market Basket
2007 - 2009
High School Diploma -
Masconomet Regional High School
Awards
Customer Service Awards:
Shining Star Award - 2017
Shining Star Award - 2019
Crew's Choice Award - 2022