Kristin Kay

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Worked with brides for weddings with customized look, schedule and day of services
• traveled to on-site weddings all over US

• Manage salons, Prestige Brands and all staff
• manage payroll, budget and in store events
• manage stylists books and understand how to close

gaps as needed

• Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
• Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
• Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
• Developed a strong company culture, fostering teamwork and collaboration among staff members.
• Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
• Developed marketing materials and campaigns to boost brand awareness and customer engagement.
• Networked with other businesses and customers to increase sales opportunities and contacts.