Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Lavalley

Chicopee

Summary

Guest Service Ambassador seeking to transition into a more involved role in the Emergency Room, where my skills can be of good use. Developed exceptional customer service and communication skills in a fast-paced hospitality environment. Proven ability to handle diverse tasks and resolve issues efficiently. Experienced in both the hospital and office settings.

Overview

3
3
years of professional experience

Work History

Guest Service Ambassador

Baystate Health
07.2022 - Current
  • Both delivered and assembled patient meal trays with consistent accuracy.
  • Assisted guests with inquiries and provided information about services.
  • Collaborated with team members to ensure timely and efficient service delivery.
  • Handled guest feedback and resolved issues to improve satisfaction levels.
  • Demonstrated adaptability by filling other Food and Nutrition roles, such as expediting and meal prep.
  • Maintain HIPAA compliance

Medical Billing and Coding Intern

Holyoke Medical Center
03.2024 - 05.2024
  • Managed data entry and maintained databases for accurate record-keeping
  • Supported staff members in their daily tasks
  • Coded medical conditions and input data to bill insurance companies

Education

Associates of Medical Billing And Coding - Health Information Technology

Springfield Technical Community College
Springfield, MA
05-2024

Skills

  • Background in customer service within hospitality
  • Guest relations
  • Computer skills
  • Clear and concise communication
  • Strong focus on accuracy

Timeline

Medical Billing and Coding Intern

Holyoke Medical Center
03.2024 - 05.2024

Guest Service Ambassador

Baystate Health
07.2022 - Current

Associates of Medical Billing And Coding - Health Information Technology

Springfield Technical Community College

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Kristin Lavalley