Kristina Hardy
Rowley
Summary
Dependable and proactive professional with strong interpersonal and organizational skills with the ability to multitask a variety of challenges and responsibilities. Extremely tactful, professional and courteous with all customers as well as fellow staff.
Overview
32
32
years of professional experience
Work History
Administrative Assistant/Clerk
Sunburst Trading Inc.
04.2006 - Current
- Submitted and filed timesheets for all employees
- Proceed payroll
- Generated weekly reports on business performance to share with relevant teams
- Oversaw expense reports and made budget adjustments to decrease costs by 10%
- Answered customer questions, providing information, taking and processing orders and addressing complaints
- Answered emails and phone calls and emailing and calling customers and vendors to follow up on appointments and deliveries, Oversaw the client databases and update client information
- Managed the office inventory and worked with vendors to ensure the regular supply of office materials
- Set up appointments, scheduled meetings, distributed reports and managed the correspondence between the office and external bodies
- Compiled and maintained records of office business transactions
- Operated office equipment including printers, copiers, fax machines and multimedia instruments
Floor Supervisor/Office Administrative
Tendercrop Farm
08.1993 - 10.2013
- Effectively supervised 30 employees
- Balanced daily transactions, nightly deposits, and managed credit collections
- Prepared cash drawers for opening and closing shifts
- Sent invoices and updated accounts
- Kept an accurate record of all accounts and outstanding balances
- Receive, sort, and track incoming payments
- Validated debit accounts to ensure the credibility of payments
- Issue receipts for received payments
- Work daily with QuickBooks, Microsoft Office, including Word, Excel, and PowerPoint
- Dispatched trucks incoming/outgoing, verified orders incoming/outgoing.
- Worked with Department Managers to keep inventory of stock, organized items ordered by editing prices, setting promotions.
Education
B.S. - Psychology
Endicott College
Beverly, MA06.2013
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North Shore Community College
Danvers, MA12.2006
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
Timeline
Administrative Assistant/Clerk
Sunburst Trading Inc.
04.2006 - Current
Floor Supervisor/Office Administrative
Tendercrop Farm
08.1993 - 10.2013
B.S. - Psychology
Endicott College
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North Shore Community College