Kristina Lauro
Randolph
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Manager
Papa Gino’s
Stoughton
08.2017 - Current
- Oversaw daily restaurant operations ensuring high-quality service and food standards.
- Trained and mentored staff on customer service protocols and menu knowledge.
- Managed inventory levels, ordering supplies to maintain adequate stock.
- Handled customer inquiries and resolved complaints effectively and promptly.
- Maintained compliance with health and safety regulations throughout the restaurant.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
Team Member Target Cafe
Target
Stoughton
10.2010 - 07.2017
- Operated cash registers and processed transactions accurately for customer convenience.
- Maintained cleanliness and organization of cafe workstations and dining areas.
- Assisted customers with menu selections and provided friendly, prompt service.
- Operated cash register, processed payments, and handled customer transactions.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Greeted customers upon arrival and provided assistance with menu selections.
- Cleaned tables in the dining area before and after customer seating.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
Education
Stoughton High School
Stoughton, MASkills
- Customer service
- Menu knowledge
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Time management
- Adaptability to feedback
- Task delegation
- Conflict resolution
- Goal setting
References
References available upon request.
Timeline
Manager
Papa Gino’s
08.2017 - Current
Team Member Target Cafe
Target
10.2010 - 07.2017
Stoughton High School