Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Chronowski

Billerica

Summary

Self-motivated customer service expert with 19 years of restaurant experience. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

19
19
years of professional experience

Work History

Server/Bartender

Garrisons
07.2021 - Current
  • Increased sales significantly by upselling higher-end products to customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Assistant Manager/Bartender/Server

Outback Steakhouse
01.2007 - 12.2021
  • Responsible for managing guest services, building sales and grassroot marketing
  • Certified trainer
  • Coordinated and directed orientation for new employees
  • Evaluated staffing levels and managed schedules
  • Problem resolution; in-house and off premise
  • LBW inventory

Customer Service Representative

Fidelity Investments
02.2021 - 07.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted research to answer questions and handle issues using multiple systems and resources.

Education

Diploma -

Dracut High School
Dracut, MA
06-2008

Skills

  • Inventory management
  • Scheduling and forecasting
  • Coaching and teaching
  • Conflict resolution
  • Effective communication and attention to detail
  • Adaptability

Timeline

Server/Bartender

Garrisons
07.2021 - Current

Customer Service Representative

Fidelity Investments
02.2021 - 07.2021

Assistant Manager/Bartender/Server

Outback Steakhouse
01.2007 - 12.2021

Diploma -

Dracut High School

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Kristine Chronowski