Kristine Chronowski
Billerica
Summary
Self-motivated customer service expert with 19 years of restaurant experience. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
Work History
Server/Bartender
Garrisons
2021.07 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager/Bartender/Server
Outback Steakhouse
2007.01 - 2021.12
- Responsible for managing guest services, building sales and grassroot marketing
- Certified trainer
- Coordinated and directed orientation for new employees
- Evaluated staffing levels and managed schedules
- Problem resolution; in-house and off premise
- LBW inventory
Customer Service Representative
Fidelity Investments
2021.02 - 2021.07
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Education
Diploma -
Dracut High School
Dracut, MA2008-06
Skills
- Inventory management
- Scheduling and forecasting
- Coaching and teaching
- Conflict resolution
- Effective communication and attention to detail
- Adaptability
Timeline
Server/Bartender
Garrisons
2021.07 - Current
Customer Service Representative
Fidelity Investments
2021.02 - 2021.07
Assistant Manager/Bartender/Server
Outback Steakhouse
2007.01 - 2021.12
Diploma -
Dracut High School