Kristine Ridlon
Target
Hopedale,MA
25
years of professional experience
Results-oriented Executive Team Leader with expertise in retail operations, inventory management, and customer engagement. Led teams of 200+ members to exceed sales goals and enhance guest experiences while ensuring regulatory compliance. Developed strategies that improved team engagement and store performance, driving profitability for a $75M store.
Work History
Executive Team Leader- Specialty Sales
8 Years 6 Months- Managed, coached, and developed a team of leaders and team members to achieve sales, productivity, and guest satisfaction goals.
- Coached and developed leaders and team members, achieving sales, productivity, and guest satisfaction goals.
- Analyzed sales trends and key performance metrics to create action plans that improved business performance.
- Recruited, trained, and mentored team members, fostering a high-performing and inclusive work environment.
- Executed merchandising and inventory management strategies, maximizing product availability and enhancing sales.
- Partnered with executive leadership to implement store-wide initiatives, improve operational efficiency, and ensure compliance with company standards.
- Resolved complex guest concerns while maintaining a high level of customer service.
- Oversaw payroll and scheduling, optimizing labor allocation to meet business needs.
- Enables efficient delivery to our guests by leading pick, pack and ship fulfillment work and assessing reporting in fulfillment to identify gaps and assist in developing a plan.
- Enables efficient delivery to our guests by leading pick, pack and ship fulfillment work and assessing reporting in fulfillment to identify gaps and assist in developing a plan.
Executive Team Leader- Sales Floor and Market
6 Years 9 Months- Manage the Food & Beverage and Starbucks teams operations to drive store sales, demonstrating how you, your team and your departments contribute to and impact total store profitability and operational excellence.
- Build a team to lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, signing, setting and updating merchandise salesfloor displays, sampling, receiving products, restocking shelves, organizing backrooms, and price change for GM & Food areas.
- Developed strong partnership with Starbucks district manager to enhance communication and support.
- Model guest service standards to ensure the team maintains fresh, full, reliable, and food-safe departments during all operating hours.
- Trained, validated, and coached team to ensure adherence to food safety standards and proper execution of cleaning routines.
- Model guest service standards to ensure the team maintains a fresh, full, reliable, and food safe departments during all operating hours.
- Drive a culture centered in food safety; train, validate and coach a team to deliver proper execution on all food safety standards and cleaning routines.
- Manage a consistent experience for our guests by ensuring product is in stock, fresh, available, food-safe, and accurately priced and signed on the sales floor with minimal disruption to guests.
- Lead the development of partnerships with vendors to ensure clear expectations are established and brand standards are met.
Executive Team Leader- Asset Protection
1 Year 9 Months- Led in-store security culture focused on deterrence, response, and resolution to enhance physical security processes across the total store.
- Manage prevention (inclusive of merchandise protection budgeting), identification and resolution of external theft incidents and investigations.
- Anticipate and identify theft and shortage trends in your store and develop proactive strategies to prevent shortage and theft.
- Established, managed, and validated a security culture by improving physical security processes.
- Establish, manage, influence and validate a security culture by driving and improving physical security processes.
- Manage identification and resolution of internal investigations including conducting internal interviews for your store and nearby stores in partnership with your leader.
- Managed prevention and identification of external theft incidents and investigations, including merchandise protection budgeting.
- Build and maintain relationships inside and outside Target, including district and store leaders and law enforcement. Ensure our teams and tactics maintain Target’s reputation. Collaborate with retail organization partners to analyze industry trends and enhance security for guests and team members.
- Develop and lead store safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards in partnership with store leaders, holding the team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Logistics
2 Years- Built and managed team of operations experts, ensuring accuracy and efficiency in all inbound processes, including sorting, stocking, and organizing reserve products.
- Manage all GM backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve any issues identified.
- Enable a consistent experience for our guests by ensuring product is available for purchase.
- Planned, managed, and followed up on organizational and operational changes to support continuous improvement.
- Anticipate short-term and long-term staffing needs and manage talent planning and recruitment.
- Established and maintained culture of accountability with clear expectations and performance management.
Softlines
6 Years 4 Months- Brought energy of style to life with compelling instore presentations that enabled quick and easy self-discovery for customers.
- Prioritized guest experience while ensuring product availability and ease of shopping by pulling, filling, pricing, setting, staging, and maintaining sales floor and backroom.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Hardlines
1 Year 8 Months- Built a team that executed daily and weekly workloads to meet department and store sales goals and enhance guest engagement, including merchandising, signing, setting and updating merchandise sales floor displays, receiving products, restocking shelves, organizing backrooms, and pricing changes for GM areas.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Business Management and Marketing
Skills
Sales Management
Retail Operations
Strategic planning
Fulfillment operations
Team Leadership
Talent development
Organizational Leadership
Timeline
Executive Team Leader- Specialty Sales
Target
02.2018 - CurrentRead More
Executive Team Leader- Sales Floor and Market
Target
05.2011 - 02.2018Read More
Executive Team Leader- Asset Protection
Target
08.2009 - 05.2011Read More
Logistics
Target
08.2007 - 08.2009Read More
Softlines
Target
04.2003 - 08.2009Read More
Hardlines
Target
08.2001 - 04.2003Read More
University of Montana
Bachelor of Science from Business Management and Marketing
Read More