Krisztina Stefanik
North Attleboro
Summary
Target and data-driven Tier 3 Process Assistant working in a sorting center for Amazon with 3+ years experience in this current position, overseeing day-to-day operations, monitoring performance metrics, and managing associates.
Overview
14
14
years of professional experience
Work History
Process Assistant
Amazon
04.2020 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Overseeing the daily management of inbound
- Provide cover for Area Managers when short-handed
- Manages, trains, and motivates a team of 25+ employees
Sales Associate
The Gap
08.2009 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Prioritized helping customers over completing other routine tasks in the store.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH06.2024
Skills
- Operational Standards
- Business Controls
- Strategic Decision-Making
- Management Support
- Process Adjustment
- Operational Efficiency
- Attendance Tracking
- Data Imports
- Assignment Delegation
Key Achievements
- Collaborating with the TOM team, created an Inbound Load Placement Microsoft Word Document Sheet, which helps place incoming loads to the accurate doors. This document has been updated every quarter and used daily during every sort to make this part of the Operation profitable and to have a fast start at the beginning of each sort. The project has been positively reflected throughout the entire operation.
- Put together an Instruction Microsoft Word Document to accurately process the received Return Trailers across all sorts, and support all the leadership members with this accurate information by delivering high-quality standards.
- Rewarded by the TOM team Area manager, received an Amazon Accolade.
Languages
Hungarian
Native or Bilingual
Timeline
Process Assistant
Amazon
04.2020 - Current
Sales Associate
The Gap
08.2009 - 09.2020
Associate of Science - Business Administration
Southern New Hampshire University
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